Please update the areas marked in red before submitting.
How would you rate Jennifer Santiago?
How about Ocean Mazda West Kendall?
Yes
No
See Review Guidelines
0 1 2 3 4 5 6 7 8 9 0
0 1 2 3 4 5 6 7 8 9 0
0 1 2 3 4 5 6 7 8 9 0

Reason For Visit

Sales (New)
Sales (Used)
Service

Did you purchase or lease a vehicle from this dealership?

Could You Say a Little More? (Optional)

How was the communication from the service department? (Optional)

How would you rate the service center's explanation of cost of service? (Optional)

How was the speed of service for your vehicle? (Optional)

How would you rate the quality of work performed? (Optional)

Did you wait at the dealership during your service visit? (Optional)

How was your service pickup and delivery with this dealership? (Optional)

How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)

What Others Say

We own two Mazdas and have always taken them to either Ocean for service. Never feels predatory and have never been charged for unnecessary fixes. Mark and Brian are amazing in the service area! This review is in specific to thank the service from Lenny. She made our third Mazda purchase extremely easy and it did not feel like we were being rushed. She was clear with the terms and helped us understand the differences between the vehicles we were considering. This cemented our “Mazda family” status and hopefully she will be here when (not if) we get our next Mazda.

Dealership is great! Third vehicle we have purchase/leased through them. Would recommend to anyone looking for a smooth deal!

I recently purchased my first vehicle — a Honda Civic Si — from Lenny, and I can’t say enough amazing things about the experience! From the very moment I saw the car, I fell in love, and Lenny made the entire process absolutely seamless. She went above and beyond to provide every detail I needed, answered all my questions with patience and honesty, and made me feel completely confident in my purchase. What really stood out was how genuine and supportive she was — never any pressure, just pure professionalism and kindness. Lenny truly cares about her customers and makes what can be a stressful process feel exciting and effortless. I couldn’t have asked for a better experience. ⭐️⭐️⭐️⭐️⭐️ 10/10 — I would 100% buy another vehicle from Lenny and recommend her to anyone looking for a smooth, enjoyable, and trustworthy car-buying experience!

Lenny was incredibly helpful in assisting me with my new lease. This is my first Mazda, and she went above and beyond to ensure I understood every detail. Her professionalism and friendly attitude made the experience seamless and enjoyable.

I’m a member of the U.S. military, and I take pride in honesty, accountability, and standing behind my word. I initially had some issues with the truck I purchased here, which left me frustrated and disappointed. Once dealership management became aware of the situation, they reached out immediately and took full ownership of the problem. They worked with me to make things right and showed genuine professionalism throughout the process. Mistakes can happen, but how a business responds says everything. In the end, Ocean City Mazda demonstrated integrity and a real commitment to their customers. I appreciate the way they handled the situation and would now feel confident recommending them to others.

The technician was excellent and professional. The dealership was clean, honest, and provided straightforward, quality service.