It was fast, perhaps needed a little more clarity With the work needed on my car

Very friendly. I was informed about everything they were doing to service my car. Excellent service.

Incredible! Took me in a quickly on a Saturday afternoon without an appointment for an oil change. Showed me where the waiting area was make sure I was kept up to date on the process of my car getting its oil change and recalls I needed. Very kind and friendly.

My rating is average and not lower because Jacob took care of the issues despite the numerous mistakes. I have brought my car in a few times before with no issues, so my recommendation of the service center is not to punish everyone due to the sloppy work of a few. I went in needing an oil change and to have them look at a malfunctioning automatic window and washer fluid sensor. It was determined that the regulator of the passenger side window malfunctioned. The regulator had been replaced already three years earlier, at the Georgetown dealership, for the same issue. I did not believe that I should have to pay to replace a part that had not only little use but also was already replaced for the same reason. After getting the service documents from the time, Jacob submitted the issue to the customer advocacy group who determined that the regulator would be replaced at no charge. A week later I picked up the car and Jacob in his mission to replace the regulator, forgot about the oil change I had requested. He put my car at the top of the queue for an oil change. On my way back to work, I noticed an odd sound as if the wind was rushing over something incorrectly. Looking below the car I discovered that the bottom access cover to the washer fluid tank was torn to shreds along with the wheel well. I had declined a replacement for the washer fluid tank since it was just the sensor and could not justify the $500 price since it mechanically worked, the sensor was just busted. I am assuming that the mechanics did not re-secure the cover when I declined the replacement. I sent Jacob pictures and he apologized and said they would replace the part at no cost since it was their mistake. I am wondering why no one noticed the loose cover during the oil change. Also, a screw cover, behind the handle, on the interior of the passenger side door was damaged when they had to take apart the door to replace the regulator and will not snap back in securely. But I only noticed this after everything else. I will just get some tape or sticky puddy to keep it close because it probably means the entire interior door cover has to be replaced.

Our Service Advisor Jacob Mathews was excellent! Very kind and extremely helpful throughout the entire process.

It was a great job and excellent service in the repair of my truck's transmission Good Service 10/10