Lack of consumer/ client support. Arrogant attitude. Total unwillingness to be helpful or seek solutions. Never again !

This was my 1st experience with Sheehy Honda & I was very happy with it. I was given a tour of the facility and my vehicle's service was completed even before promised. I'm happy to be part of the Honda family!

The service was great . The time spent at the dealership was just appropriate, and the service coordinator was great

Mag met us at the door and was very attentive and helpful in answering all our questions and helping us slick out our car

Review of Sheehy Honda Alexandria Service Department I have been a loyal Sheehy customer for more than ten years. I bought two vehicles here and have relied on the service department for routine work. My last visit—a simple oil-change—was my worst experience yet. I scheduled ahead, confirmed that a synthetic oil change with my $34.95 coupon would total about $60, fees included, and was told the job would take two hours. At drop-off, Service Advisor Janette told me the coupon only knocked $22 off, though the fine print did not indicate that. She blamed the Sheehy customer-service line for “giving out false information,” and quoted a new wait time of three hours. When I pressed, a manager finally stepped in to honor the original price, but only after an argument. Janette was curt, dismissive, and excuse-driven. She complained about workload, resisted honoring what Sheehy had promised, and left me feeling like my business was a burden. For a department I have trusted for a decade, this was a sharp decline in service. Sheehy Honda can do better. Advertise the full out-the-door cost up front. Ensure all representatives convey the same information. Most of all, coach staff to treat long-time customers with courtesy instead of contempt. Until then, I’ll take my cars—and my trust—elsewhere.

Jeanette and the staff at Sheehy Honda have been doing a excellent job setting up and doing the maintenance on my Honda. They are always polite and professional.