5210 S IH 35 Frontage Rd
Austin, TX 78745
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I wouldn't give them one star sold me a rusted out frame Cowards Suc
Dishonest, and unprofessional. They will lie and cheat, and steal from the public. Unorganized crime. Unethical and immoral.
Received car with damage, already a bad start. This is my second oil change and both times it took hours for such a simple task, both times I was asked if I could leave the car and come back, instead of providing adequate service their go to move is to inconvenience the customer by taking multiple vehicles and making multiple trips for again a simple oil change. They also charge a premium for this pathetic service. I'm back less than 30 minutes later because the simple work was done wrong.
I was very impressed with the treatment of this dealership. Darnell Nunez was very polite, calm and patient. He and the finance person went out of their way to get me a good deal on a reasonable monthly payment and warranty. Very quick to get financed here. It took them less then an hour and drove home very happy with my purchase.
Bought my 2500 tradesman in October told multiple times TWO free oil changes. Service department has this information. Today went in for oil change and a recall. Told today that my $55000 truck did not qualify for free oil changes because it is just the low end of the model, So it cost me $150 for my free oil change and 4 hours of my time, Sales manager tells me my salesman that was new when I bought it that he is no longer here, because of things like this. He could have easily made a happy customer by honoring his salesman mistake, So I paid, for my oil change, if only 1 person does not buy from them because of this review they lose more money then what the would have lost by honoring an oil change.
Went to the parts department and asked for mopar brand differential fluid and limited slip additive, they sold me a BG additive and said that is what they use in the service department. After changing the diff fluid I now have clutch chatter and noise from the rear end that has been progressively getting worse over the past week. They don't even carry the mopar brand additive and refused to give me a refund on the $15 additive, even as a goodwill gesture. I was willing to buy the mopar additive but they do not have it. I do not recommend this dealership!
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