13001 Brookpark Rd
Brook Park, OH 44142
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sales Dept.
service Dept.
finance Dept.
management Dept.
administration Dept.
parts Dept.
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The dealership was amazing and the customer service was outstanding. I appreciate them and their service
Inquired about unscheduled oil change over phone on Saturday. Was told morning was busy and 1pm would be better. When I got there, it seemed to be more inconvenience for the staff but they got me in. Service was fine but am concerned about the disconnect between who I spoke with in the morning and the service writer in the afternoon.
Jamie was fabulous. A tentative looked out for what we were looking for. Took care of us Melvin well and the financial guy not sure his name did wonderful great service.
My experience purchasing my vehicle at Spitzer was a great experience. Winthrop made the situation very pleasant and he made sure that I was pleased with my decision before I left the lot, he is great salesman and person.
Everything was great until I drove back up to pick up our second key fob. I was informed that we were given such a good deal that the extra key fob would be self pay. We were never told that at the time of purchase. After talking back and forth the dealership did give it to us. I had to wait 1 hours 45 mins till I got to leave with it
Prompt. Professional. I appreciated being kept in the loop of conversation on the progress of my vehicle. I also appreciated knowing the exact cost of my repairs in advance, as I prefer not to pay extra for using credit.
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