The worst experience I have ever had with a dealership. Moving to Palatine from Texas and buying a new car. Contacted the dealership and was working with someone. My father was co-signing with me however he lives in Texas. They told me I had to register the car in Texas since my dad was on the loan. Blah Blah Blah! Ended up going over to Castle VW and done the deal, in and out in less than an hour. Drove away in a brand new 2024 VW Tiguan. No issues, registered in Illinois. Told them all the stuff this place told me and they laughed and said they take a lot of customers away from Palatine VW due to how unprofessional they are. I would suggest going to Castle and don't bother with Palatine VW. Worst service EVER!!!!

I purchased used vehicle from there and i am very happy with the choice and the condition of the vehicle. Jack R. was very professional and helpful and the manager and financial person too! I will definitely go there again !

Trash people selling trash cars. If you buy from them make sure you have a lawyer because they will screw you every way possible. They could have just fixed the oil leaking from the car but they tried to get out of taking responsibility.

New ownership seems to be way better if you want a fair good deal see Brian schlottman he will hook you up. We were just scoping out the possibility of moving to a Jetta once the lease was up on our Sentra my Tiguan was in for service so killing time we did some inquiring. By the way the service department has always been great too I’ve never had my car served anywhere else again prices are fair and in line with everywhere else prices are even on the website when you book online. Anyways a bit of working some number and a deal was struck brain was easy to work with no BS no usual snaky car sales games. I will be returning in a few years when it’s time to trade my Tiguan I’ll be seeking brain hopefully another easy fair deal can be made again.

Worst experience ever. Had an appointment to test drive a car. Called before i left my home to confirm car was still there since we would be driving over 2 hrs to get to this dealership.. Brock said it was available so we headed out. We got there and were greeted by Eric who knew of our appointment. He had us wait in the waiting area. After about 20 minutes he came to us said he was getting the keys and bringing the car up. We waited another half hour...when i went to see what was happening he was sitting with another employee and asked me if i had been helped. I reminded him that he said he was getting the keys to show us the car. I headed back to the waiting area. He came back 10 minutes later said he could not find the vehicle. He had the keys just no car. Anyways for the next 40 minutes they searched. No car. Our appointment was 6pm. 7:45 Eric asked if we would be interested in seeing another like the one we initially came for. We walked out with him only to look at another car 2 grand more expensive. I am very patient. I have never had to write a bad review. They offered nothing to compensate us for our time/gas. I am just so frustrated. We left our home before 4pm. I just got back 10:20pm. Leaving to pick up a car and coming back with nothing but frustratation. I still cant believe what happened there tonight.

John Paul is the man to see in service. Not only does he have great soft skills and brings a smile to your face but is super honest and is there to help you out. Their service department is also very laid back and its not stressful at all. The biggest plus is that I was able to get my car serviced even though I was late in normal service hours. I scheduled my service time at 5pm on a Tuesday which for this dealership is a tight squeeze in time. As I was leaving work headed there, John gave me a call and told me that today may not work as there may not be a tech to work on the vehicle. I was ok with setting another appointment as the issue I had was minor. Then John asked if I was on my way and I said that I was about 25 min away and he said, "Do you know what, I am sure we can get you in today. I will see you at 5pm." I am sure the other service advisors are just as qualified but im telling you from experience. I have started with John Paul and now im sticking with him. Thank you John!