Disappointing Post-Sale Experience – Lack of Accountability TL;DR: This dealership offers decent prices, but do not expect decent post-sale service based on our disappointing experience with the Sales and Finance teams. While I don’t believe they are deliberately deceptive, their lack of transparency and accountability is concerning. Avoid add-on services, especially extended warranties. If you must purchase one, make sure you get any promises in writing. Full Review: I purchased a 2024 Prius from Lompoc Toyota in March 2024 and initially had a good experience. The sales team was professional, and the purchase process went smoothly. Unfortunately, the problems began after the sale, and I feel compelled to share them to help future buyers. 1. Missing Owner’s Manual: The salesperson forgot to include the manual with the car. Mistakes happen, but it took two weeks and multiple follow-ups to get it shipped to us. Frustrating, but manageable. 2. One Key Only: Like many other Toyota buyers recently, we only received one key. We were told this was temporary, but despite repeated follow-ups, we still haven’t received any communication about when the second key will arrive. The lack of responsiveness has been disappointing. 3. Extended Warranty Issues: The most troubling experience involved the extended warranty. During purchase, Finance Manager Jorge (now a salesperson) assured us that we could get a full refund if we canceled the extended service agreement during the 3-year/36k-mile factory warranty period. In July, our car was totaled. It took several attempts to reach Jorge to cancel the warranty. After submitting the paperwork, a month went by with no communication. When we contacted the warranty company directly, we found out the dealership had never submitted our cancellation. We had to resolve it ourselves, only to discover that we were not eligible for the full refund, contrary to what Jorge had promised. Despite trying to resolve this with Lompoc Toyota, we were met with a lack of accountability and no follow-up. While the amount of money involved wasn’t large, the lack of transparency and post-sale service left us very disappointed. I had high hopes for this dealership, but this experience has changed my view. Future buyers should seriously reconsider doing business here, as their follow-up support is non-existent.

This was my first experience buying a car and it was a wonderful experience. The sales team at this dealership were extremely helpful, transparent, and kind. Gibran answered all of my questions, made sure I understood all of the car's features, reviewed the CarFax extensively, and worked with Danny to find my best financing options. Joanna clearly explained all the paperwork and had patience for all of my questions. 10/10 would recommend!

The service department and Tony are exceptional. I have a 1999 Solara with 271K miles. Car is still strong but needed regular maintenance plus a couple of repairs. The work, the cost and the timing were exactly as promised. No surprises.. and they made my 25 year old Solara look like new. At least newish. Thanks to Toyota of Lompoc Service department.

After overkill levels of due diligence and negotiating offers elsewhere, I spent an hour with sales manager Leonard on decision day. In today's weird market conditions, I suspected my needs and direct approach would give any salesperson a good laugh and I'd go on my way after a nice chat. Negotiating with him was a pleasure! I've worked a commissioned sales job, and he seems like the kind of boss you would learn a lot from. I absolutely take him at his word that he finds joy in the local customers he serves and the work he does. If Toyota had a team of candid camera secret shoppers, I bet Leonard would have an amazing highlight reel. I felt mutual respect at every turn, particularly when the stakes rose to a point where a lesser salesman would've pressed too hard. If you've done your duty as a customer to show up prepared, I hope this normally-dreaded shopping experience will make you as happy as it made me.

Worst service experience in my 36 years as a driver. What they said would take 2 days ended up taking 7 weeks. They tried to double charge my wife, then claimed it was an "honest mistake" when she caught it. Five minutes away from the place, the engine light came on and there was an obvious problem with the engine. Took it to another place where they confirmed, with one look, that another huge repair was needed. It was under warranty, so I assume Toyota of Lompoc just didn't want to do warranty work. This place has a culture of dishonesty and poor quality. Go anywhere else!

My family and I have been customers here for over two decades. The team goes above and beyond every time. I have my vehicles serviced with Abel Ortega, he is always straight forward, honest and willing to help with anything. Dave Ernberg in parts is the man, he always gets me the best prices. He got me a TRD supercharger before anyone else! I most recently purchased a vehicle with David O'Dwyer Jr. I was pretty shocked throughout the process that, unlike most dealerships, there were no hidden agendas or illusions or any feelings other than him working WITH me not FOR me. Everything financial was presented up front, with no hidden fees. He wanted to make sure I was happy with the deal and never was pushy about anything. Even after the sale, David and GM Daniel went out of their way multiple times to make sure I was satisfied. I will definitely consider TOL for my next purchase.