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I purchased a Toyota Venza from Magnussen's Toyota of Palo Alto, and I couldn't be happier with how smooth and easy the entire process was. From the moment I walked in, the staff was friendly, professional, and genuinely helpful—no pressure, no hassle, just honest and efficient service. The transaction was quick and straightforward, which I really appreciated. They had everything ready, walked me through the details clearly, and made sure I felt comfortable every step of the way. I was in and out faster than I expected, driving off the lot in my new Venza with a big smile. Highly recommend Magnussen's Toyota of Palo Alto if you're looking for a stress-free car-buying experience. Thanks again to the team for making it such a positive one!
Considerate and Courteous are the words that I would describe the team at Magnussen. The greatest thing about this dealership is that it is a "no-frills" type place of business aimed at providing great service to customers. I spent weeks scouring the internet to be able to test drive a Grand Highlander only to be told that I would need to get in a cue or require a deposit by other dealerships. I had visited 5 different dealerships over the holiday break and ran across a number of apathetic sales reps and even a downright sleazy one. I found out that Magnussen's was close to work and got in touch with Aidan who was helpful with keeping me up to speed on their inventory along with making it happen. I met Jacob a few days later and he was able to help me decide between the Sienna and Grand Highlander. Jacob also helped me lock down a trim and discussed all the features including subscription services. I was glad to have took the time to visit because there was no pushiness or rush to make a decision. When the opportunity arose, they were able to get the right car on the lot for me and Raj did his best to get me the car at a number that was amicable. Getting me to the point of purchase was a team effort and they work well together and for the customer. I hope to come back in the future.
I love that I have Alex Ramirez as my service advisor. The service department is the reason why I continue to buy my cars from Magnussen Toyota in Palo Alto!
I searched online for Toyota dealerships of up to 500 miles for a new Camry Hybrid and by far, Toyota of Palo Alto had the best price, well below MSRP, compared to other dealers. After trading a few emails with their internet service manager, Said Abbas, to confirm the car's details and price, my husband and I drove to Magnussen's to test drive the car and then purchased it. Said was helpful and pleasant. The finance manager was thorough in the documentation. There was no pressure to purchase or for add-ons. The experience was straightforward. Highly recommend.
Jacob was knowledgeable, patient and didn't exert any pressure. When I came back the next day with some questions he he gave me as much time as I needed to answer my questions
Though not the closest dealership, we have been using Magnussen's Toyota of Palo Alto for a couple of decades for five new car purchases and all the maintenance services associated with these cars. No matter how busy they are, their service always displays a customer first attitude.
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