I had a wonderful time at this dealership, thank u Mr. Lenny Stevenson was a number one salesman.

Driving in from Nashville to Charlotte for a convention my Bronco Sport broke down coming into town. I was in an unfamiliar place and didn't know where to go and what was wrong with it. I chose Capital because of Google reviews and proximity. On the way the car finally wouldn't drive anymore so I had to get it towed. Once I arrived at Capital Ford service center I went in and met Todd the Service Advisor. I told him my whole story and he did everything he could to start making sure I could have the car back if possible by the time I would leave on Friday. Todd worked hard to get the transmission there quickly and he along with Daniel the Service Manager moved techs around who could focus on my vehicle. They even got it done a day before when they heard it would save me a day's cost of a rental vehicle. And they did all the recalls that were needed and found a water pump that was leaking. And got approval to replace it because they didn't want it to go out on me as I traveled back to Nashville. How nice! And all of this was under warranty so they didn't make a bunch of money off of me or anything. They just wanted to help a poor stranded traveler to their city. I can't say enough good things about everyone I worked with their including the shuttle drivers who were great in my time of need. If I lived in Charlotte Capital Ford would be my dealership hands down.

Kudos to Quen Boger his the most friendliest guy I ever met on car dealership make my car buying experience less intimidating and comfortable.

Update 10/24: Changing my rating after working with Rob Satter and his team. They were willing and able to work with us to rectify the situation. Although this car did not work out for us, we are happy with the overall outcome. Thank you Rob and Ken for your help.

This Place is Awesome. This is the 8th vehicle we have gotten from this dealership and when I dared to venture to another dealership and was taken advantage of and put in a really bad deal, they pulled that out as well. Thank you for all you do.

I came by Saturday and spoke with Shonte, she was absolutely one of the nicest saleswomen I've encountered. I let her know what I was looking for and the price range and she gave me several options to look over and think on. I will be back there soon to see her!