535 Rt 17 South
Ramsey, NJ 07446
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We bought a Q60. Ivan was great to work with. Driving the car home the rear view mirror quit working. We live far from dealership. We have tried to get it fixed and after at least 3 visits and broken promises we still do not have it fixed. Today we were promised a pickup and a loaner. Again no driver. About 2 weeks ago same situation except Ivan came and picked up car. Next day we were going to pickup the car and they did not have the correct part. Three times now they did not order the correct part or have the right part. Left message for GM no call back.
I just bought QX60 Infiniti from Ramsey dealer, and I had the best experience with the good professionalism. Great teamwork.
Service was was prompt complete and courteous. Drove us to restaurant for lunch during service. Car was washed and ready when we came back.
Love the way I was treated, whit care and respect, I will always buy from them in the future.
I was completely impressed with their professionalism and customer service! I definitely will be returning.
Terrible experience with their finance manager Deokie Vargas. She was rude and unprofessional. I reached out to to her about an inspection sticker that was not placed on my car after buying it new. She had a "not my problem" attitude. I reached out to general manager Kevin Gilbertson and he ignored me completely. Not even a call back. Would never buy from here again. Once you buy the car they don't care!
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