Took my car in mid-August to get a routine service check in preparation for a trip. Didn't think much of it while I was waiting, hoping to get oil changed, engine checked out, basic stuff. Turns out my engine has a small oil leak that was detected by a service member. Told that it would be handled as part of the service. Was also asked if I wanted to replace my brakes, but seeing as the price was in the thousands(!) of dollars, I declined. So I go to check out and see a bill for hundred of dollars (don't want to get into specific amounts here). Tough pill to swallow, but for fixing an oil leak, it's justifiable. Two days later, I get a warning light about my oil being below minimum level. This was strange since I had just had the oil change done and the oil leak fixed. I tolerated it for the trip but when I got back home, I wanted to get it looked at. I bring my car back to Audi Dublin as a follow-up and am told that the oil leak was not fixed in the previous service. It would cost an extra thousand dollars and more. Keep in mind: this now meant I paid multiple hundreds of dollars for a service check and an iffy oil change. Took my car to another service provider and got a routine oil change. As part of that oil change, I was given a report saying that my oil level pre-change was indeed below minimum levels. And for context, this other provider charged under $70 for an oil change. Audi Dublin charged in the hundreds for an oil change that wasn't even performed (or if it was, done incredibly poorly). Obviously, I made a formal complaint with Audi customer service for a reimbursement. Not only was I not contacted by the Audi Dublin service provider after leaving multiple voicemails, all I was told by the customer rep was "service was done, no reimbursement". Service was indeed NOT done, but here we are. I am now out hundreds with a car in a condition that would've been the same had I avoided Audi Dublin to begin with. Do not come here if you want efficiency, quality, or good service. If you have the world's largest disposable income, go for it. In capitalism, you exchange money for goods and service. In this case, I gave money and received no service, in fact the poorest service. I hope Audi Dublin makes it right by me by giving me my money back. But for now, they can enjoy this poor review and a complaint filed with the Attorney General of Ohio.

I’ve been bringing my Audi here for service since 2021 and recently tried to schedule its yearly maintenance. Unfortunately, my recent experience over the phone was very disappointing. Kathy, who was initially helping with scheduling, was abrupt, dismissive, and repeatedly cut me off before transferring me to Tina, who raised her voice during our conversation. As a loyal customer driving over two hours to have my car serviced while staying with my daughter, I was surprised at the lack of patience and courtesy. I had hoped to drop my vehicle off in the evening and pick it up a few days later in the morning. Instead, I was told the shuttle only runs at 8:00 a.m. or 9:30 a.m. and not in the evening. At first, I misunderstood the policy and thought the shuttle would pick me up from my location in Columbus and bring me to the service station to pickup the vehicle. When it was clarified that the shuttle only transports customers within a 20-mile radius of MAG, the representatives became visibly frustrated and rude with having to explain it again. Clearer communication up front could have prevented the misunderstanding—for example, specifying that the shuttle service only takes customers from MAG to another location within 20 miles in the morning, and not from customers’ homes back to MAG in the mornings. I suggested to them that patience, professionalism, and understanding are essential qualities in customer service. I hope this feedback helps improve future experiences for other customers. I know I will take my car to Audi Columbus. On a different note, I left a message for the service department to schedule me for service LAST WEEK, but no one returned my call and so I had to call again... Not sure why they have an answering machine.

Avoid. I’ve been a long time customer of Audi and have a car with less then the original miles warranty as only expired for being over the years. Audi has a huge lawsuit over water pump issues and has been determined my water pump needs to be replaced. I asked dealer and Audi of America to assist with the cost of repairs. I was told that will not happen. Service manager Rude and acted bothered by my call. Look elsewhere as Audi finds reasons not to stand behind their product. Meanwhile I see Hyundai/kia/Genesis replacing engines at 100,000, 200,000 plus miles for premature wear and tear. $2000 repair on a faulty cheap part being used in their engines.

I worked with Josh and Corryne in dealing with a very concerning oil consumption issue with my ‘17 Q7. They were very helpful and professional thought out the process, working with Audi USA to get the work approved and successfully completed. I greatly appreciate all their time and effort. Excellent customer service is hard to find in this day and time. A refreshing change to the status quo.

Went in for 30 K maintenance. Very disappointing. Paid extra for tire balancing and rotation. I will assume the oil change and filters went OK. However, there was a major problem with the tires. Driving on I270 the tire noise was unbearable. It sounded like my truck with snow tires. The tire pressure monitor came on telling me there was a problem with the inflation. Could not check until I got home. Front tires were four psi over, rear tires were six psi under. I took the car to a local tire shop the next day to have the wheels rebalanced and rotated back to their original position. Problem solved. Car is as smooth and quiet as it was before Dublin Audi service. The service report claimed that the pressure was restored to factory spec, it was not. I hope the other values on the report are accurate. I will give one star because Brian was very pleasant to work with.

I will start by saying like others, if I could give "0" stars I would. On 4/15/23 I brought my Audi S5 in for an Oil change. When it was finished I went to check out at the service counter and was told what I owed. I responded that I purchased the Audi care package when I bought my car through MAG. They advised that according to their computer records I was incorrect. So I was kind enough to pay for the oil change and told them that I would email them a copy of my contact showing proof that I did in fact purchase the Audi Care package. After communications back and forth there was an error in their computer database and they had checked their hard copy of my contract to verify my purchase of the Audi Care package. I was then told my credit card would be refunded. Time goes by and there is no refund. I call the service dept. and speak with Josh Gutmore the sales manager. He says there was a communication error with their financial dept and that I would be sent the refund via mail. Months go by and I have yet to receive the refund check. Over the course of several more months trying to communicate with Josh Gutmore and other excuses why I have not received my refund, because Audi Corporate was holding up the process since they are responsible for the Audi care. The last time I contacted them was December of 23' and they said that there was an error on my contract that said my S5 VIN# was incorrect and that was another reason why I have not received my refund. As you can see by now the frustration I have experienced. The constant excuses, communication failures and time wasted on my end following up on this issue are unacceptable. I expected better from MAG (especially the sales manager Josh Gutmore since he was aware of my issue from the beginning. This is my 3rd car I have purchased from MAG and it will be my last.