We are writing this email to express our sincere gratitude for the way we were treated by the staff at Norwalk Audi. We purchased a Q5 after an extensive search for the exact car I wanted. Alex, Pier, Joe and Ghazal (in that order) were patient, knowledgeable, and very competent when answering questions about the vehicle. From the start, Alex was helpful in narrowing down our wants and needs, all while being professional and specially not pushy. Just facts and let the car do the talking. Next, we were introduced to Pier, who covered the car features and took us on a test drive. He was able to showcase the features we didn’t even know we wanted and most definitely enjoy. He covered the options available to us without hesitation all while being thorough. During a short break in the process, my husband and I ran into Joe, the Service Manager. He was also patient answering our questions such as, what types of service an Audi might need in comparison to a BMW (current vehicle). We got lucky since he is new to the dealership transferring in from managing the service department at BMW. He was able to relate to my questions, comments and the comparisons to my beamer. Last but not least, we met Ghazal in the Finance Department. She definitely knows her job. She made us feel at easy during the most stressful but exciting part of the process. Ghazal was friendly, courteous and above all professional. She took time to review the contract and other options in detail to make sure all was clear. Thank you very much for making our car buying experience the absolute best possible and for employing such high caliber individuals to represent your dealership. Federico & Maria Isabel A.

My daughter purchased a new Q3 and they charged her $590 for tiny plastic strip along door edges, calling it “Audi Guard” that no other dealer would ever charge more than $150 for. BEWARE of shopping here!

Drop the car off because I had an extended warranty come to find out my warranty was expired dealership tried charging me close to $1000 to make an estimate on a few items, one item being reverse light bulb which I told them that was bad and they did not even replace it, pick the car up with no repairs and had to pay close to $700, this is the exact reason why nobody likes the dealership because every time they get a chance they screw you over for as much money as they can possibly get

Had a service issue with my Audi A3 Sportback. I contacted the dealership that did all of the service on it and they wouldn't help. Called Mckenna Audi in Norwalk, CA, spoke to Brandon Uribe, their Service manager. What a pleasure to deal with him. He solved my issue immediately, where the dealer in Pasadena, CA, wouldn't help. Want be going to Rusnak Audi again...Their phone staff is lazy and doesn't want to help.

Worst car buying experience I've ever had in my life. This dealer was supposed to pay off my old car and sent the check to the wrong address, leaving me to make payments on a car that was supposed to be paid off. Do not do business with this dealer.

Hayden helped with my service beyond my expectations. My car needed to be returned after my lease expired and also need to be serviced. The car was picked up, serviced and returned with so little effort on my part.