Natalia was excellent at communicating with me from the moment I inquired about the 2013 Mini Cooper Paceman S All4 to the day I drove it off the lot. Any question I had, if she didn’t immediately know the answer, she made sure to quickly find it for me. She also worked efficiently with my insurance company to secure the new insurance cards without any delays. When we were leaving the dealership and realized the tank was nearly empty, Natalia went above and beyond—she came with us to the gas station and put $20 worth of gas in the car using the business credit card. About a week after purchasing the car, we experienced an issue. I reached out to Natalia, and she and her manager promptly arranged for the vehicle to be towed to the Service Department the very next morning. She also ensured a loaner vehicle was ready for me so I wouldn’t be inconvenienced. A few days later, she followed up to check on how everything was going. That level of service truly stood out. Although the car remained with the service team for six weeks due to delays in receiving MINI OEM parts, I was very impressed with the responsiveness and professionalism of Natalia, her manager, and Angel Fernandez, Servicer Manager and his service team. If we’re ever in the market for another new or used vehicle, I would absolutely consider returning to New Babylon Honda.

It was timely and the staff was very helpful and supportive. I got clear information as to what will be done and cost. Really appreciate that.

Been leasing from this dealership for 10 years now. Have never had any issues with them.

The Dealer and worker are attentive, professional, and courteous. However, I am disappointed with my 2019 Honda Pilot recall on the Radio cutting out suddenly causing blackout screen when reversing. It was serviced ,and the problem recurring over and over again . Called corporate office and they want me to pay for the service/repairs . Disappointed with Honda in general.

Pleasant, knowledgeable service advisors and efficient service. Easy to schedule appointments, no pressure to have work done.

I was very upset that I had to leave my car of 5 months for 3 weeks to replace the battery, however, I was given a loaner and Diego kept me abreast of the process