Starting from the moment I walked in, I was greeted with the warm smile & professionalism of David Jackson. To be honest, this wasn’t the first time I have been greeted by his kindness. David’s exceptional work ethic and customer service go way above and beyond, he maintained excellent communication and checked in with me throughout the process, ensuring that I understood all of the really serious safety repairs My car required to keep myself and my family safe. I would hope that the Subaru corporation values its loyal customers & their feedback, especially customers who have solely received Subaru service like myself at this location for the duration of their vehicle ownership. The Subaru company should recognize this gentleman for the hard work he does for the corporation. Also, i’d like to take a moment to commend the excellent hard work of my service technician Jorge Hurtado Herrera, Jorge’s masterful mechanical & technical-skills, enabled me to get my car back swiftly, efficiently, and ready to move on with life. I would hope the Subaru company I have been loyal to has enough sense to understand that the recognition & lifting-up of its employees are one of the most important things to its loyal customers. “SHARE THE LOVE” MEANS WITH ALL 💜

Always happy with service. Service reps are always helpful and professional. Bought my car there and have it serviced there. Highly recommend.

I’ve been going to MetroWest Subaru since I purchased my Crosstrek there seven years ago. The service has been excellent. The staff is friendly and knowledgeable. Chan has been my service technician the past 2 times. He is extraordinary. He is not only knowledgeable and efficient… he is thorough, caring, kind, thoughtful, and trustworthy. I plan to request Chan for my next service appointment.

Always very helpful and professional. I’ve trusted MetroWest Subaru for years. The facility is even more comfortable for waiting for a short service.

We recently acquired a certified pre-owned 2025 Subaru Crosstrek from MetroWest, and the experience was outstanding throughout. Our sales consultant, Caitlin Meuse, demonstrated exceptional knowledge, enthusiasm, and patience during each phase of the process. She thoroughly addressed all our inquiries, ensured we were well-informed without exerting any undue pressure, and facilitated a comfortable purchasing environment. Her communication was consistently prompt, transparent, and considerate of our schedule, which we found highly commendable. The vehicle was delivered in immaculate, showroom-quality condition, and every aspect of the transaction (from the test drive to the final paperwork) was conducted smoothly and efficiently. Although purchasing a vehicle can often be stressful, this experience was collaborative and straightforward. It was evident that the team prioritizes long-term customer satisfaction rather than simply focusing on the sale. We are grateful to Caitlin and the entire dealership staff for their professionalism and positive approach. We would confidently consider returning in the future and would recommend MetroWest to friends and family.

Had a really good experience at MetroWest Subaru. Mike was my service guy and he was easy to work with, straightforward, and helpful throughout the process. Everything went smoothly and I left satisfied. Would come back again. Thanks Mike!