Their service department is top notch They are very prompt and efficient Very trust worthy as well

Got another ENCORE ST. Tyler has been our salesman for quite a few years. He is very knowledgeable and helpful. Have been a customer there since 1995. Thanks again Tyler.

I found a 2011 Ford Mustang on Cars.com that i was very intrested in. I clicked the link and it took me to Griffin Buick. I quickly called and asked bout the car and was transferred to Chandler. After talking through some details we made a 3pm appt for me to come by and test drive and make a trade. I live to 2 1/2 hrs away in Virginia but immediately started my drive down. Due to traffic and road construction I got there at 3:20pm and the mustang was sitting there cleaned up and ready to go. While I was driving down, some of the other sales staff had serious inquiries about the car but Chandler made sure the it was held until I could get there. 3 hrs later the trade and paperwork was done and I was headung back to Virginia in the mustang. Chandler and the other staff were very friendly and made the entire process effortless. I wouldn't hesitate doing business with them again in the future.

Service is unprofessional on the weekends, they broke my glovebox while changing cabin filter and then the supervisor spoke to me as I was stupid.

I brought my car in for the ABS light and a "sloshing" noise. First, I was told it would two days to fix. Those two turned into three, and I missed an important medical treatment because I had no car. When I picked up the car (late Friday), I was told by Scott J. another part was needed, and they would install it and not charge for the labor. I said I could not miss another medical treatment, but, if I could bring it back on Monday afternoon or Tuesday morning, that I would do so. I brought it back, but at check out, I was charged for the labor. They only knocked off $50 from the bill. I purchased this car from them and have never been disappointed, but I am out nearly $3000 and the car still has the sloshing sound. I could have had the ABS repaired for around $500. I was considering purchasing a new Buick, but NO MORE. I found Scott condescending, and he practiced no communication. If I did not call, I heard nothing from the service department. Even when we were going from the promised 2 days to 3, if I had not called, they would have shut down for the evening, and I would still be waiting. It will be an inconvenience to locate a new repair shop for the car, but without trust and goodwill, there is no customer loyalty on my part. Scott even said after he knew I was less than pleased, "I think you're a nice lady, aren't you?" I told him I was a military brat and a military wife and taught high school English for 40 years. Nice ladies do not survive any of those, especially in the South. I have written a formal complaint to Mr. Fridrich, though I do not expect much will be done. Bye, bye, bye! I would say the gentleman who drove me back and forth to my home was friendly and well mannered. Thank you, Albert. You were the shining star in this madness.

Made a appointment to have my car serviced/fixed. I was told by Charles the service adviser that the parts were available at the dealership to fix my car. I have been waiting 11 months for the parts. After arriving at the dealership I was told that they Did Not have the parts. It is one hour and a half from my home to the dealer, three hours round trip. I lost a day of work plus gas and wear and tear on my vehicle.Needless to say I am not very happy with Griffin Buick GMC in Monroe N.C. I definitely would not recommend this service department to anyone.