21777 Katy Freeway
Katy, TX 77450
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Service was fast and good. Tech was friendly and kept me informed of everything that was taking place.
Great customer service and prices. Working with Santiago, Diego and Gerardo was truly a pleasure. Love my new Ram!
Best service experience! I will definitely return! Derrick went above and beyond! It’s the little thing that’s I truly appreciated! Such as Derrick having my vehicle ready to go when I arrived. In the past, I have had to wait up to 15-20 mins! Very professional, knowledgeable and personable. Thanks again!
I scheduled an appointment on Friday and explained my overheating warning and weak A/C, which clearly pointed to a bad water pump — and that was indeed the issue. Despite having an appointment, I wasn’t seen until Monday and was directed to the express lane, where I waited 45 minutes while they figured out who my service advisor would be. That part of the experience was frustrating and disorganized. Thankfully, Devante stepped in, provided excellent service, and communicated clearly throughout the rest of the process. He truly saved my experience at AutoNation Chrysler Dodge Jeep Ram Katy.
Sales lady was very helpful. Answered all my questions. Finance guy was very friendly. The whole process was easy.
I came in for an oil change and a full vehicle inspection. The service was quick and professional. The staff explained everything clearly and did not try to upsell unnecessary repairs. I really appreciate the honest work. I will definitely come back for future maintenance.
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