Parts department has no idea on anything. They don't keep up with orders and they don't call customer back

Hacienda Ford in Edinburg, Tx provided awesome customer service when I took in my vehicle for service and repair. They were attentive, they kept me informed throughout the whole process and were very courteous and professional throughout. I highly recommend this Dealership for not only their expertise but also for going above and beyond to take care of their customers. Truly a Dealership of EXCELLENCE!

I've purchased 2 vehicles both supremely brand new both defective and brought in in less than a month had to argue for them to look at them and work on them horrible service from staff and managment hacienda is the worst in texas staff and cars are unreliable save your money hacienda is not the place to buy from

I was looking online for a new vehicle as the vehicle i was driving was wearing out and I was having a lot of issues with it, repairs every so many months, so I I submitted my information on the Hacienda Ford website and immediately got an email from Matthew Torres wanting to help out. I let him know that my situation was not ideal but I heard a commercial regarding great incentives and figured this could help me with a trade in. Needless to say, I showed up at Hacienda and after an appraisal on my old (needing to trade in) car, Matthew stated it would be really hard to get me into a new vehicle. He let me know his Finance Manager was not there that day (because of course he had the day off) and stated he would call me the next day to see what they could help me with. Well, here it is almost 6 o'clock in the afternoon and no call from Matthew. Also, during my meeting with him he kept getting calls from "babe" and was rather quick to let me know it was an "emergency call" and that he would be right with me. I had taken the afternoon off for this. He never offered a bottled water, if I wanted to watch tv while I was waiting, read a magazine. I just sat there and waited for him to basically do nothing. I feel that since he would probably not have benefited from a big commission he did not take me seriously. Basically, he left me hanging. I was very dissappointed with his customer service. He could have at least called me the next day and stated there was no way they could work with me and I would be on my way.

My dealer for life I’ve bought over 6 cars with them and every time they not only meet my expectations but surpassed them. To add it’s a one stop shop with a quick lane and a gear body shop

There is NO service after the sale, so if you had great service when you bought your vehicle, be warned and pray nothing goes wrong, or be prepared to go somewhere else because Hacienda WILL NOT help you. Here goes…Our 2017 Ford Explorer lost the pillar trim on the right side of the windshield while traveling down the highway. My husband made an appointment to have it replaced a couple months ago. He has to actually miss work to get to the appointment. He shows up, and low and behold, after they check his mileage and find out that the car is still under warranty, they tell him they have no record of an appointment, and he will have to come back. HMMMM…he finally arranges to miss work again and makes another appointment. We both show up, they see his appointment, but guess what…NOW it is out of warranty! BIG SURPRISE!!!!! The service tech goes to the manager, who just sits AND HIDES behind the glass wall and does not come to talk to customers…of course the tech comes back and tells us the same thing…no warranty, no help…Oh, the tricks people play. They know how to royally mess with a person and not repair under warranty!!! Well, you would think I would have learned the first time, but no...I guess it takes me two times to get screwed before I learn my lesson, there will not be a third. Off to another dealer, who by the way is helping us with no problem…I am so amazed at how bad the service has gotten at Hacienda…just remember, you have been warned.