Service department. Highly not recommended, asking me questions , one of them why I scheduled an appointment on my work day. Well I work 7 days a week, and I don’t have days off. Also why I didn’t schedule an appointment where my work is . It’s a brand new Kia 2026 , only few weeks old, and significant issues should be addressed that should not be happening in brand new car. The place does not provide loaner and diagnostics might take hours

The worst experience I have ever had. I have called them 10 tens just this morning and I cant get anyone but the receptionist to answer.

I have come to this dealership on serveral occassions and it has been a great experience. My guy Will always takes care of me when its time for my car to be service. Will is very informative and keeps it real. My employee of the month. Overall, no pressure from service or sales.

just now NEW Worst purchase experience of my life. I work in the car business and I understand how things work. This dealership still attempted to take advantage of me and my situation and did not treat me with respect. I asked for the car to be cleaned up and ready to go when arrived there since it was an hour and a half travel time to get to the dealership. When I arrived the car was dirty and had stickers. The vehicle also had some very nasty curb rash on the right side and the vehicle was positioned in order to try and conceal that. The final nail in the coffin was the tires themselves on the car were well below safety standards measuring at 2/32nds in the front and 3/32nds in the rear. Which I did not discover until I got the car back to my dealership and put it on a lift. This endangered the life of myself and my daughter. They refused to pay to have the tires replaced at my dealership of choice because at this point all trust in them performing the work with integrity was lost. After haggling for quite some time to rectify the issue they tried me make me do the 1.5 hr (40 mile) trip to their dealership so they could save a couple hundred bucks on their mistake. I would never advise anyone to purchase ANYTHING from this dealership.

I was gifted a 2010 Forte with only 4,900 miles on it and a perfect interior. The air had just started blowing only hot air. I the vehicle here and told them to fix the air and see why the horn barely worked. I did not ask them to perform any other service. Three days later, I got a call from Michael and he said the technician "cracked " the control facia cover as he was removing it and should they continue. I envisioned a crack in the facia that pissed me off but what could I do about it, I needed the air to work. I then got a text from Michael saying " Great news Jeff Your vehicle is all serviced and ready to come home!" When I got there , I was presented a bill for $168 and found my control facia in several pieces in a box on the front seat. There was also a list of suggested service that was over $2,000 and a part list for a new air control head for over $1.900. There was no ETA on the new head or the facia. So, I paid $168 and still had no air control but worst of all, I had gaping opening in the top of the dash and in the control facia. They acted as if this was a normal service repair delivery, no apologies and no repairs and no timeline to fix it. I contacted Chad, the General Manager and asked what they would do about the damage they did to my vehicle and he said "they said they told you" and I said they said there was a crack not gaping holes in the dash. I asked that they refund the $168 and he refused. The radio worked perfectly when I dropped it off but did not work when I picked up the car and they had no idea when parts would be available for the air conditioning or the parts on what they damaged. I took the car to Wheatley's garage and Mike found a used air conditioner head for $100 and a top center piece for the dash and a facia cover which brought the dash back to 90% of what it was. When I pulled into the service area initially, I was ignored for ten minutes as the reps shuffled paperwork and several other employees walked through. When I picked the car up there was no conversation about what happened and a rush to get rid of me. When I talked to the GM he seemed distracted and offered no compromise or apology except to say we told you so. I trusted KIA with my vehicle and as an owner of two KIA vehicles I have to say I will never have another one. KIA customer service said they do not get involved in Dealership issues.

3.5 out of 5. I would have loved to give a five star review and with a heavy heart I fear I must report my car buying experience wasn't flawless. A lot of the experience very much met my expectations, however there were two things that marred the experience. To start the salesman was very friendly, personable, well informed and a pleasure to work with the day I purchased the vehicle. Initially I was told my first few oils changes, service and gas tank would not cost me anything which sounded like a complimentary feature. Later while signing I found this was a $1000 service tacked onto the financing of the vehicle. I did feel a little betrayed and would have liked more transparency on that. After leaving the dealership I also found my odometer was at 75 miles and not 10 like the contract stated. Not alarming, but just a small discrepancy. The major issues came the next day when I inspected the vehicles tires. I found one of the locking lug nuts completely missing on the driver's side front tire and the locking lug nut on the driver's side rear tire was loose and able to be removed by hand. I had to purchase two lug nuts and install them in order to drive safely. I called the next day and explained the situation and was told to come in when I was in the area. I committed to coming in the same day and further explained this experience was a hardship on me. When purchasing a brand new car and committing to a long financial relationship, I felt this type of situation was very irregular and I wanted to be made "whole". The emotional frustration, commuting to/from dealership for the correction, time lost from work and having to reschedule my day/etc. Essentially they did correct the issue, returning $10 to me for the cost of the lug nuts I purchased, however nothing beyond a blanket apology was offered for my inconvenience. I expressed earlier at minimum I thought my gas tank could be refilled (quarter tank = may be $15?). I left with the problem corrected, but did not feel anything was done to amend for the snafu, which had I not noticed, may have damaged my wheel over time or even put me in danger. I also felt someone in management should have come over, offered a full apology and made a commitment to prevent this kind of issue in the future. Also, due to the amount of time and personal inconvenience, I still believe more was in order than just returning to me the cost of two lug nuts. I am overall not completely displeased with my purchase, but I am not sure I feel completely confident I would purchase from this dealership again or recommend anyone.