DO NOT GO TO CAR MAX IN SCHAMBURG. I went to CarMax because I believed in their advertised philosophy of honesty, transparency, and integrity. That was a huge mistake. What I experienced at the Schaumburg location was the exact opposite — pure negligence and dishonesty wrapped in a polished corporate package. I bought a 2019 Toyota Corolla from them, expecting a vehicle in safe, roadworthy condition. Instead, I was handed a car with a tread depth of 4/32" on two tires — barely clinging to legality and unsafe by any reasonable standard. Replacing those tires cost me $400 out of pocket. CarMax refused to take any responsibility, brushing me off with a claim that 4/32" is still “safe.” Safe for who? Let’s be clear: Uber, Lyft, DoorDash one of these companies would allow a car with that tread depth to operate on their platforms. According to Uber Eats, 4/32” is unsafe for delivering cheeseburgers. But CarMax Schaumburg believes it’s just fine for hauling my four kids around Chicago in the middle of winter. That’s not just insulting it’s reckless. CarMax has made it clear that its bottom line matters more than customer safety or decency. They’ve lost me as a returning customer forever, and I will go out of my way to warn others. This isn't just a bad experience, it’s a betrayal of trust. CarMax Schaumburg sold me an unsafe vehicle and refused to make it right. They’ve proven themselves to be precisely what they claim not to be: a stereotypical, dishonest used car dealership that cuts corners and gambles with their customers’ lives all to save a buck. Do not trust CarMax Schaumburg with your safety or your family. I won’t make that mistake again.

Sold my used vehicle. Fast, friendly service, fair price, and they even paid for my ride home. It was an awesome experience!

We had a great buying experience with CarMax but we a little disappointed with the cleanliness of the car and the care taken to restore some of the minor damage before we took delivery.

I purchased a jaguar xe from car mart a year ago after 84 days of having the car it had to go back into the shop for a major oil leak which caused me to be without the car for a month after getting the car back 2 months later the car was back into the shop for another month within the first 6 months of me having the car the car was in the shop for a total of 2 months. Fast forward to today and the car has been in the shop now 3 times and this time a new engine was required. I purchased the maxcare warranty with the vehicle but was never explained the warranty fully plan now the cost to repair this vehicle is over 21000$ and they wanted to only pay the repair company 17800$. Now in order for me to get the car I have to pay an additional 4000$ to get the car out of the shop as well as still pay my car payments. Now I am not happy about this because of the fact of the matter I am still without a car and is forced to pay on a vehicle that the warranty company should have fully covered but denied part of the claim (PLEASE WHATEVER YOU DO DON'T GO TO CARMAX TO GET A CAR YOU'LL REGRET IT) TAKE IT FROM SOMEONE WHO GOT A CAR FROM THEM THEY OVERPRICE THEIR CARS AND HALFWAY FIX THEM SO YOU HAVE TO CONSTANTLY SPEND MONEY IT'S A RIP OFF WARRANTY COMPANY IS CRAP NOT GOOD

So far had a very good experience with Carmax in both delivery and service. Associates where friendly in nature.

Will ship to me, cars Low miles🚙🚙🚙 Great Warranty, Offered cars I wanted, under 100 thousand miles