I went to this location to look at a truck and spoke with John (great salesman) went through all negotiations and ended up purchasing truck. They have you fill out a form of promises between you and the dealer for the sale to finalize and sign this document. Everything from financing to downpayment were agreed upon and done. Talked with John for a couple days to figure out when we would get the truck registered. The day comes to register the truck and I’m then told that I would owe MORE money after everything is already signed and the truck was registered. Chris the Bussiness manager did not calculate taxes correctly for my state and told me that I would have to pay the amount or it would come out of John (the salesman) pocket even when John had no part of the paperwork. Mistakes happen but after my paperwork is signed stating what I would pay and then telling me if I don’t pay the extra for a mistake that you made then you would take it out of the pocket from the salesman is something I never thought I’d hear from dealership.

I had an outstanding experience at Bob Pion GMC in Chicopee! Kyle, my salesperson, made the entire process smooth and stress-free. He catered to everything I needed, ensuring the deal and delivery were completed quickly and efficiently. Sarah in finance was equally fantastic, guiding me through the paperwork seamlessly and ensuring all my questions were answered. I got a great price for my trade-in and an amazing deal on my new 2023 Hummer 3X! The team truly went above and beyond to make this transaction a breeze. If you’re looking for a dealership that values your time, offers competitive prices, and provides exceptional service, I highly recommend Bob Pion GMC. Ask for Kyle and Sarah—they’ll take great care of you!

Thank you Bob pion for servicing my car! It was quick and my service advisor Kyle small was very informative and easy to talk to. I will be back again.

The staff up at the dealership was professional, courteous, and very knowledgeable of the whole process and the product. They made my car buying Experience extremely easy. Tom and his staff made me feel like we were family! I would definitely do business with them again and referral all my friends and family.

Buying a car was an overwhelming feeling that I put off until I stopped into Bob Pion’s! I was greeted with a friendly salesman who welcomed me into the showroom and offered a tour of the dealership to start! I test drove a few vehicles and I asked a lot questions; all of my questions were answered! The business manager spent time reviewing all of my purchasing options and set up the best time for me to pick up my new car! What a great experience! Thank you

Salesperson was supposed to follow up with me with information on trade and prices and didn’t. I called them back and they said they needed a few days and it has been a week. Still nothing.