Brought my GMC truck in today for a oil change without an appointment, I ended up also getting a new set of new tires. I couldn’t have been happier with the whole experience, the price was great and the service was exceptional,but best of all was Tim Colemore the service writer, he was a great representative for Brown and Wood. I will be a customer for life!

Was a great experience from receptionist to the two that helped me: Collin and Jerome.

Absolutely terrible Service dept! The techs have no knowledge. If they cant pull a code and get a gm bulliten with instructions they are lost! Carried my truck in with oil leak and picked it up undrivable. After i broke down i found my front wheel well in the back of truck and found several bolts missing. No way they were done, now its howling and the diesel exhaust smell is so strong i cant drive it. The manager will not return my call so they are not interested in making it right! Not good business! If i get a call to make it right i will remove this review and give them another chance!

poor service had problems with my lower control arm on my 2023 gmc sierria had it fixed now having problems with excessive ware on front tires. then they lost my keys while servicing my truck. no communication at all.

This dealership has below standard customer service. I visited the Dealership on 11-11-2024 to complete paperwork to receive my Gap insurance reimbursement. I completed the paperwork and have contacted several times speaking to Trent and Steven and it has not been resolved. You cannot trust the employees and salespeople at Brown and Wood.

I was trying to do a nice deed and take my fiancé's truck in on my day off for a simple oil change. I made an appointment for 11 and was given an estimated 2 hours MAX and had nothing else to do so thought okay Ill study. 2 hours later someone who wasn't even in the service department came to check on me and found out they were going to take even longer (which likely means they hadn't started). Don't make appointments if they do not put you ahead of anyone or make the process go any faster.