This is the 2nd time I have purchased a car from Doug's Lynnwood Mazda and I couldn't be happier. Alberto helped me find the perfect vehicle for me, 2 times now and made my trade in process smooth and relaxing, he and the team there made me feel comfortable, listened to my needs and goals and color preferences and found the perfect fit. The entire process was smooth and enjoyable, no pressure, no gimmicks, no surprises. I highly reccommend Dougs Lynnwood Mazda for your next vehicle purchase.

Service department, specifically Kierston Rose is an absolute pain to work with. Doesn't explain specifics of the service performed, ignores customer questions, is unable to work their CRM system such that the inspection videos actually get texted to the customer. All in, what an awful experience every time we've had to work with this person.

Had an awful experience while trying to appraise my car there. This person "Dotan Bershon" reached out via email and phone call and asked me to come for an appraisal after I did Carfax evaluation online. Once I reached there he started asking me how much I want without appeasing the car and when I didn't give him my number and rather ask him what is he appraising my car for .. he rudely left me in the parking lot. He could have told me via phone if that's the way they do their business, what a rude awful sales person. As a business they look for maximizing their profit so why is he so pissed if the owner wants to maximize his profit too. If I could I would have given 0 or negative star. You deal or don't deal, your behavior shows how the business is going to treat their future customers.

Best car buying experience I have ever had! Seila and John were amazing to work with. They really do treat you like family. Seila kept me in the loop on the search for my Mazda the entire way. John the sales manager even met me on his day off at the bank so I can hand him the check for the car, so I didn’t have to drive back down to the dealer. The employees at Doug’s really go out of their way to provide a great purchase experience. Very straight forward process, overall the most relaxed and stress free process. The way it’s supposed to be.

My Mazda cx-5 carbon edition is all I wished for good looking Inside and out I like all the gadgets and safety features it is very enjoyable to drive and also the seating us very comfortable

When we bought our CX5 in 2018 I really liked this dealership and for the first few services appointments it was great. Ever since they upgraded to a bigger/newer building our service appointments have been atrocious. Both times the appointment was made via their online system. Even though I got a verification email that the appointment was confirmed (1/9/22) and a secondary reminder email (1/14/22) the day before the appointment (1/15/22) when dropping off the car my husband was told that there was no appointment. When he offered to show the service rep, Keirston, the verification email with the confirmation code my husband was told that wouldn't be necessary. And that they would make it work. He was also told that it typically takes an hour but there wasn't a guarantee since there was no appointment to which my husband again asked if they wanted to see the email with the confirmation code to which he was told no. I received a phone call from Keirston when the car was ready to pick up, and when I asked about what happened with the scheduling I was told that it had to do with moving to a new appointment system and that there were issues with the integration so there was "no appointment" on their end of the system. I told him that ok I understand that the issue is with the system, but the way that it has been handled by the service department twice now is unacceptable and rude. Again all I got back was it was the system and we still did the appointment. I responded saying that again I can understand if it is a system issue but then on your end the people running the department need to not be rude to customers who come in with emails verifying that they have an appointment. Keirston tried to minimize the situation again by reiterating that it was a system issue and the car was serviced. After my husband picked up the car he called to tell me that they tried to charge us $104 for the service. The service that is apart of the service package we paid for when we bought the car and have not exhausted. When my husband brought said no we have it covered with our plan he was told that it wasn't in the system and that they didn't see it. My husband again repeated that it should be at no charge to us and that it is a part of what we already paid for for this vehicle. Keirston checked one more time and then found it and he was able to leave. Both my husband and I are very frustrated. We really liked Dougs when we purchased the vehicle but at this time are seriously considering looking elsewhere for future service and possible future purchases. I will not be recommending this location any more.