Terrible service department. No communication about ext wait times. Spent 2 hours there for nothing to be done to my car.

I had a very disappointing and frustrating experience at Nissan of Naples. I fell in love with a 2018 Nissan Rogue SL—fully loaded, low miles, and in excellent condition. I was told I could be approved with a co-signer. My grandmother, who has an 800 credit score, agreed and I provided all her info. They claimed her credit was frozen, even after I confirmed it was unfrozen and gave proof. They stalled for days, kept me hanging, then finally told me I was approved and to come in and sign paperwork. When I got there, they clapped, congratulated me, and showed me the car again—but then suddenly said my co-signer had to sign in person (even though they previously said e-signing was fine). Then they tried to talk me into a 2025 model with fewer features, saying the interest rate on the 2018 was too high and they were “just looking out for me.” They even told me I could pick any car on the lot, even a brand new one, and they’d match the monthly payment and total price from the 2018—then said, “We just have to play with the numbers.” That made everything feel like a scam. After all that, they came back and said I wasn’t approved—despite days of saying I was. I wasted three full days and left without a car. Unprofessional, misleading, and incredibly disappointing. I would not recommend this dealership. Don't trust them!

Everybody was friendly & courteous!I went in to get my Altima fixed & left with a New Altima!

Worst service l never had appointment 8.15 am car stay on parking at 10 am not touch xx!!!

Just purchased a Nissan Murano with Agent Jalil and experienced professionalism, knowledge, and a great personality, and all questions were answered.

Went to dealership today with the intention of buying a Z. Was told by two managers that I could not test drive the vehicle! Who is going to buy a car without test driving ! Will never return and will not recommend this dealership. Plenty of other Nissan dealers to go to !