The service department is always quick for oil changes and tire rotation and the like.

Service Advisor Kyle was very courteous in handling the repair of my 2025 Corvette Stingray under warranty. I was treated as if I bought the car at Bob Howard when in fact I bought the car new 5 months ago from another dealership 35 miles away. I will definitely use these guys for my future service needs.

Geraldo was excellent. He answered all my questions and did not pressure me to make a decision. If I were to purchase another car, I would want him to be the sales person

Dropped vehicle off on a Thursday morning (0730) for an oil change and a check engine light. On Monday morning, I hadn’t heard back from the dealership so I called to check the status. I was informed they were looking at my truck and would let me know what they found. I received an email with services needed and authorized 1 of 2 recommendations because the diagnostic recommendation was inconclusive, for the check engine light. I received a call from the service advisor that vehicle was ready but they weren’t able to diagnose the check engine light problem. I arrived at the dealership and got face to face with the advisor because even though there were error codes, the mechanic wasn’t able to reproduce the error codes. I was then told, by the advisor, that the mechanic thought it was a fuel system issue and that he pulled a fuel sample that was not good. Since there were no indicators of this being related to error codes, I asked to watch the mechanics pull a fuel sample to see what it looked like. That wasn’t possible and that recommendation was a several thousand dollar repair, I told the advisor I was losing confidence in this dealership’s ability to accurately diagnose check engine error codes and their solutions were based on a “maybe”. So, I took my truck and will have it looked at elsewhere. When I drove away the check engine light was still on so I have doubts they gave me the true story because in order to recreate error codes they would have to clear them first and then the check engine light would be off. To top off everything, they made a recommendation to replace a serpentine belt, which I did but said nothing about a coolant tank sensor error, tire pressure sensor error and a crankshaft seal issue that was diagnosed , by them, within the last 3 months. I’ve serviced my truck at this dealership the past 3 years, but this experience of no communication for almost 4 days, inability to diagnose error codes, recommending costly maintenance based on nothing definitively related, and not addressing previous recommendations for maintenance has degraded my confidence in this shop.

Awesome crew who went well above expectations Lilou and Adam made my experience delightful will be returning

Great customer service. I would highly recommend having Bob Howard Chevrolet take care of your vehicle.