We were so excited to find our dream car, but it was 1700 miles away which made us extremely nervous for this car buying experience. In hindsight, we had nothing to worry about! It was a wonderful car buying experience despite COVID and being 1700 miles away! Eric our salesperson answered all of our car/pricing questions and Elaine the finance person made financing simple and was always quick to answer my 1,001 questions! From the first email, to the financing and delivery organization every detail was taken care of and they both kept us updated with excellent communication. I’d do it again without hesitation knowing how taken care of we will be! We highly recommend this dealership and these individuals in particular!

Great experience purchasing a new vehicle. My salesperson (Patrick Christel) was very helpful and respectful of my needs. He gave great input on my option choices. Elaine Campbell did a great job assisting me in customizing my vehicle. I felt like the trade value and that process was fair and not manipulative. Very painless process in many ways. Nothing but good things to say!

The car had a major problem just a few days after purchasing it. We tried contacting WOODHOUSE just wanting help but the initial customer service told us that there was nothing that they could do for us. We did a lot of research and took the car in a few places until deciding to take it to VW Baxter where they took care of the problem for us. I was surprised to receive a call from woodhouse after the car was fixed wanting to find ways to compensate us for the time wasted, inconvenience, frustrations etc that the car and the company might have created us. long story short, all you need to know, is that they surprised me in a very positive way by making up for us not being happy with the company even when they didn't needed. You expect a good company to go above average service and that's exactly what they did and provide. The way the handled it showed me that they do care about the customer after the sale and that's really rare now days.