6449 Lee Hwy
Warrenton, VA 20187
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This dealership is outstanding! My sales person Tom B and the finance managers were the best! They were the only dealership that had the vehicle I wanted on their lot and I received a very fair price…. Unlike the other Toyota dealerships in the area trying to charge much more. A+++
Outstanding service from the minute I walked in the door! Had the vehicle I wanted at the right price and drove away completely satisfied.
Great experience. Jean was super helpful with information about the 2021 Toyota Venza, lots of knowledge and great customer service! I had put a deposit on it and it didn't work out for me to get. Even though the deposit was non refundable, Anil was kind enough since it was a few days later to give me a refund anyways. I definitely recommend this dealership because of their customer service!
The service department is horrible. On two occasions for regular maintenance on my wife's Prius they didn't not top off oil but marked on the chart that the oil was checked and full. It was not checked and it was low on oil. Fortunately I don't think the engine is burned up. On a second occasion I went in to have a key made and the service representative was too lazy to check whether there was a chip in my key or not. He claimed there was and it would cost $130 to have a key made. I called USA Toyota they said there was no chip and it cost $3 to have a key made at the hardware store. The dealership is horrible I wouldn't trust them further than you could throw a wet paper towel
My husband and I came into the Toyota Dealer ship yesterday. The Financial Manager Marcie, was very rude, disrespectful and condescending. She rolled her eyes and showed a clear sign of not being in the correct profession. Every salesmen was very nice and helpful. However, the attitude of the financial manger cost the salesmen and company a sale of a brand new car. We went with all the intentions of purchasing and signing, until we were treated horribly. I feel like this issue should be addressed before the company losses more profits in the future. If you are looking for a Toyota, my suggestion would be to look else where. Other then the Toyota dealership in Warrenton.
First and foremost, I am a Toyota fan. Living in Northern Va I have many options on where to purchase and service my vehicle. I choose to use Warrenton Toyota because they a professional, respectful of my time and never let me down. In a world of craziness it is nice to have confidence in a car dealership. Warrenton Toyota has my confidence. Excellent sales team and Tony in service is first class!
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