On May 28, 2025 I parked a 2017 Mustang GT in my driveway to surprise my son who was turning 16 years old. And I know what you’re probably thinking, a Mustang is too much for a 16-year-old, I get it, but the advanced safety features on the Mustang ensures for his safety. When looking for a vehicle for my children safety is the main consideration and is the main reason I decided to buy a Ford Mustang for my son. As we were walking out of the house to go to dinner for my son’s birthday, we were talking, and when my son looked down the driveway and saw the beautiful pearl white 2017 Ford Mustang GT, the look in his eyes was absolutely amazing. The Mustang is my son’s dream car and I was happy to make his dreams come true. It was truly a magical moment, but it turned ugly the next day. The next day, while my son was driving, the check engine light came on. It was under warranty, so I thought, not a problem we will just take it back to the dealership where I purchased from to be looked at and repaired. I took it back to the dealership and they took it for a few days and then let me know they fixed the issue. What I didn’t know was that they replaced the part with aftermarket parts and then returned the car to my son. My son was still so happy to have his car and drove it for one more day when the check engine light came on again. Being frustrated after spending so much money on the car and not being successful with the dealership I purchased the car at, I decided to take it directly to the Ford dealership in Livermore, California for them to look at it. That’s where I met Jared! The second I walked in, Jared could tell that I was very frustrated and worried about my son’s car. He calmed me down and assured me that everything was going to work out because he was going to take care of it. The next day, Jared called to tell me that he couldn’t get a hold of the dealership I purchased from, so I decided to go to the dealership and speak with the manager myself. The service manager was not there, but the sales manager was. The sales manager tried to tell me that the car was sold “as-is”, and was not under any warranty. I told the sales manager that he was wrong and that the car was in fact still under warranty, that there was even a signed copy of a Warranty in the purchase paperwork, and that my son hadn’t even driven the car more than 25 miles since he received it. The sales manager then told me to come back the next day and speak with the service manager. So the next day I go back to the dealership first thing in the morning, but to my surprise, Jared from Ford Livermore was already on the phone with the service manager and had already taken care of everything! Jared did a couple more tests on the car and found out that the eighth cylinder was bad. Ford is now taking care of my son’s car properly and are replacing the engine so he’ll be able to drive it without worrying the check engine light will come on. I am so grateful I made the decision to buy a Ford and I want to say thank you to Jared and the Livermore Ford Team for stepping up to help me to make this situation right.

I came in without an appointment and they were able to work me in and get my truck back to me quickly. Thank you for your help AJ.

Excellent service department. They have taken care of several recall issues and regular maintenance efficiently.

I worked with Faraz in service and he was amazing. Took care of a recall with no problems and even took care of a back tail light that I need replacing. Highly recommend!

As long as the service was “good” the survey will be perfect as most people don’t know that the surveys are skewed and it’s not the advisor fault that there is a lack of parts, staffing shortage etc. These surveys should not determine someone’s job or pay.

15 year customer (both service and car purchases) have received nothing but great service from both the sales and service departments. As long as I remain in the Bay Area, Livermore ford will be dealership.