The worst service dept. I have dealt with ever. Problems don't get fixed, excuses instead of answers and unqualified mechanics . do yourself a favor and steer clear of this place.

Took a brand new car in for a warranty issue. Paul at the reception is nice. They keep the car for a couple of days on the first visit, which was without appointment, talking with Ford Tech Hotline, and could not find the fault. After ordering parts they setup a new appointment and then keep the car for three days, tell me it is fixed, upon pickup it is not fixed, keep it another day... when finally repaired, the issue came back again a week later. When the new mechanic took off plastic cover he found spliced wires in the factory harness. Completely unacceptable for a new car, be warned.

Enquired on line about a specific vehicle that purportedly they had. No reply was ever made. Suspect they don't have the vehicle, but since they never replied, just figured they don't want to sell anything.

Took car in for oil drip of about 1 pint per 6 months. Due to covid, service dept was closed so quick lane diagnosed. They said it was oil pressure sensor leak 1st time. Got it home, still leaking. I showed quicklane manager the bottom of oil pan was place of drip. They replaced oil pan gasket. Car still leaked. I c Inspected and found oil pan was filthy, wiped with rag and found crack in the pan bottom. Spoke to new service department manager who repaired then he refunded the cost of labor on previous unnecessary repairs. He said he was hired to improve the service and quicklane departments.

I went to Stockton Kia to get my Kia soul fixed. Please follow. After being their for two hours they said they did not have the parts that they said they did have to fix my car. I had used Manteca ford before for oil service and called and asked if they could work on my car. Appt was set for the next Monday. When I got to Ford they said that my vin number could have used two different sensors so they got both for the repair and would return the one that was not needed. WOW car was fixed in under two hous, the bill was less the Kia would have been and my car is running great. Thanks just does not seem enough to say, But thanks...

I went to this dealership to have them find out what was wrong with the climate controls on my 2012 Mustang. It started blowing hot air through the defrost vents and the controls stopped working. The car has an aftermarket stereo system with climate controls that has been working fine for over a year so I suspected the HVAC module or something similar had gone out. When I went back they told me they couldn't work on it because they could not program the HVAC software with an aftermarket system installed. OK, fine. The problem is they wouldn't give me back my car unless I paid the full price for a diagnosis. They didn't do anything but take my money. So much for customer service.