Brand new ram 2500. Made it about 600 miles and the check engine light is on. And of course their computers are down. So I wait…..and wait. Best part of the experience is the rudeness I received from the very overweight man behind the counter .

Service department tried to tell me all my fuel injectors had failed without an explanation. Towed it to another shop who found the problem, high pressure oil pump. They also said my oil stands were leaking, the other shop confirmed they were not. Had I kept my truck at Susanville Ford my total for repairs would have been 5k plus. My advice is to go some where else. I believe their Diesel Mech. was throwing parts at my truck at my expense. Other shops in Susanville are more honest and are cheaper. I do not recommend Susanville Ford to anyone.

Went and purchased a vehicle from them the beginning of March. I was told that the title was clean and I was the second owner. I thought I was getting a good deal. Just last week after trying to trade it in I was given a car fax report that stated it had a branded title and I was in fact the fifth owner. I called Susanville Ford to ask them why I wasn't told that and to ask them where my registration was because I still haven't received it. They told me it was my responsibility to to contact the dmv. I called the dmv and was told there is an out of state lein holder. I called back to Susanville Ford and talk to Jerry Jones she proceeded to tell me that the dmv was lying and everything was taken care of. I asked her why it wasn't disclosed that it didn't have a clean title. She then got very rude with me. She then asked what I wanted. I told her for them to take the car back because they sold it under false pretenses and to return my down payment. She then had the audacity to tell me I didn't pay for anything the bank did. I reminded her that I put $20,000 cash down. She then transferred me to Chris Johnson who was also very rude telling me I seen the car fax report. I was never shown a report. When I purchased the car the salesman said they ran a report and it was clean. Never offered to show it to me. Buyer beware!!!

Be very careful. If you need your vehicle repaired in less than two months then tow to Reno. Service here is at the lowest spectrum I’ve ever seen. We call it the “bend over repair shop”. Service never seems to finish anything. Never calls customers. Unless you keep calling expect a minor repair to take 4-6 months.

I would never ever ever recommend this service center. Their general manager Chris Johnson cares about nothing but the bottom line. He’s about how much can he charge you for crappy service and as a manager he needs to learn more customer service. And he even lied about me. No No. Karma

They are also a Ram dealer. Went in for warranty work truck would not start. I jumped it twice before taking it in. I had been getting a few other warnings on the screen also. They called me and said the problem was lose battery connections. They started the conversation with " We have photos" so I knew something was comming (BOHICA) I would of seen lose cables when jumping it. They also said no other problems located and that the work done would not be covered by warranty! This truck has 13K miles on it. I called Ram customer service who I will say was very responsive. This is a small community and I promise I will tell everyone I know about this experience. Shame on you Susanville Auto Center glad I didn't buy anything from you guys. Also check reviews for Susanville Auto Center and you will see the same complaints.