Professional is the word that best describes Serra Ford. Brandon, my sales representative, made sure that every detail concerning the purchase of my new vehicle was addressed.

Hometown dealership was not only convenient but a pleasure to work with. My salesperson, Brad Shiller, not only went out of his way to anticipate our needs but to actually order two early 2026 Ford Explorers for our in-person evaluation. We needed to evaluate the seating arrangements for special requirements as well as the interior color combinations. We have worked with Brad on two purchases and will certainly utilize his services when it comes time to purchase another vehicle.

Very professional operation. Employees were outstanding. Good stock on lot. Reviewed full breath of options. Had trial runs. Made selection, and concluded purchase agreement. Very smooth coordination between employees.

Responsive, dealer and service employees communicate and listen well. Concerns are promptly handled. Ensure customer is satisfied through the entire process.

I highly recommend working with Amanda at Serra. She and her assistant Emily made the process smooth, quick and were a pleasure to work with. This is my third vehicle from Amanda at Serra and she just keeps getting better.

Jeremy Randolph and Alex Arnold of Serra Ford in Rochester Hills were great to work with when leasing my new vehicle. They were friendly, professional and everything went smoothly with no issues. I highly recommend working with both Jeremy and Alex at Serra Ford on your next vehicle purchase or lease