We made our fourth purchase with the Brown family, the first three with Honda and now Subaru. Our last two purchases have been with Orlando. The experience was great, Mitch, Orlando, Andrew were all kind, courteous and professional. John had nothing to do with the sale but was fun to visit with after the purchase. Great team, I felt valued as a person.

I usually don't fill out reviews but I felt like I needed to let people know what you are in for when you bring your Subaru for a software update. I took my 2017 Subaru Forester that was hesitating (dead spot) when I pressed the accelerator. I mentioned that this had happened in the past and the fix was a software update. After many attempts the tech finally got a code that told them to update the ECM software and then "relearn" the update. I was shocked when I got the bill (506 dollars). 450 was for the update and 49.50 was other fees. I called another Subaru dealer and they said it would probably take 1 hour at a cost of 175 dollars. The service person said you will probably need software every year...... I hope that our cell phone companies don't start charging for software updates.

John Reighter and the team at Brown Subaru did a fantastic job finding just the right car for my wife. She loves it.

I am surprised to see the ratings here as my experience was totally different. I was driving across country moving my son and his Subaru to California when all of a sudden his car started making horrible sounds. We were closest to Amarillo so found Brown Subaru online and called them. Josh Johnson answered and told us to bring it by so he could see what was going on. Being in the middle of Texas, not knowing anyone or anything of the area was a bit unsettling but when we got to Brown Subaru, Josh and Todd Posey in the service department could not have been nicer and more helpful. They looked at the issue, diagnosed it, and gave us our options. Even though our only logistical option was that we had to put it on a trailer and tow it to California, they treated us like long-time customers and assisted us better than we could have imagined. I cannot say how impressed I was with Josh and Todd. They are a credit to the company and to the greater Subaru community. A huge thank you to both of them and to everyone at Brown Subaru who went out of their way to assist strangers in distress.

My brand new 2020 vehicle, which started out as a daily driver, has mysteriously, intermittently had trouble starting since the day after purchase, and it's all been downhill from there. Brown first said the start issue was an issue related to a system update and just sent me home, and another time or two, that it was a battery drain issue, even though the car had at one point sat dead for a week (I literally tried starting it every day to see if I could get it to work, I was so frustrated, and it was blocking the driveway where we'd pushed it out to try to jump it), I tried jumping it off multiple times, leaving it charging for up to an hour, off two different vehicles, including my work truck, without any result; I finally called the tow truck, and then when waiting for the tow truck to show up, I was able to start the car again suddenly without apparent reason, after trying unsuccessfully all week long. I don't understand how that would have been possible with a dead battery as the real issue. Surely batteries don't just die so dramatically and then suddenly work again on their own? Maybe I'm wrong. I'm not a mechanic. But it seemed fishy, especially since a lot of the worse trouble I had was when I was driving back and forth to Canyon daily. Brown finally drained and recharged the battery all the way and now the car starts rough but it has been starting, though I don't know how long this will fix it. I just have to hope the car starts when I need it. It was a big waste of money and the fact that I gave up my high mileage "old reliable" car, which started right away every time over the years I had it, to get this glorified paperweight of a car makes me ill. I'm much worse off than when I started. Now the windshield is broken because the Brown mechanic cracked it while fixing a chip, and a $35 repair is suddenly $767 (which is half price, they tell me, which says to me they know they had at least some culpability in what happened-- Hint: don't sign anything there without reading it first. I do not know what really happened with the windshield as they will not provide me with any shop footage, but they have been so untrustworthy with everything else I don't see why that would change now, and they have not done a single thing over the year I've been their customer to restore any trust). The car is nice to drive, when it actually starts, but I would be willing to take a significant loss to try to get rid of it and get something used and reliable again, which was the whole reason to get a new car in the first place-- it was going to be my lifetime car, and it had a lot of accessibility features I needed as a disabled person, I take good care of my possessions and it was supposed to be reliable. I was going to be one of those people in the commercials with a 300k mile Subaru. It might be worth the loss simply to never have to deal with Brown or Subaru again. I wish I had never gone anywhere near this dealership, and hope they will one day be held responsible for how flippantly and carelessly they treat customers.

Best dealership I have ever done business with. Honest trust worthy group! The “after” sale was even better. Great follow up! HIGHLY RECOMMENDED! Will buy all my cars from this dealership only!