The service advisor was super helpful and got me in and out in a good amount of time, I’ll be back!

I’ve purchased or helped someone else purchase several vehicles from Baldwin Ford Lincoln in Poplar Bluff. I enjoy working with them and if they don’t have the vehicle you want they will work hard to find it for you. They don’t use “high pressure” sales tactics and I appreciate that about them. I have a good relationship with several of the people who work there and it’s nice to be able to pick up the phone and call them when they have a vehicle I might be interested in. I know they’ll have it ready for me to look at when I arrive and they’ll try very hard to make it an enjoyable buying experience. No dealership can afford to give their cars away or they couldn’t stay in business. But with the folks at Baldwin, I feel like they treat me fairly and that along with good service keeps me coming back. I would highly recommend giving them the opportunity to earn your business the next time you’re in the market for a vehicle, new or used.

My experience with Baldwin has been extremely disappointing. My car was there for nearly 10 months for a recall repair, and when I finally got it back, I realized they had broken parts on it and didn’t even tell me. I had to find out myself. I took it back and it’s still sitting untouched in the same place I parked it. I’ve been patient long enough, but it’s clear they’re in no rush to fix their own mistakes.

Very much not pleased with the dealership. I went in to get a second key for my used truck and get the code for the door. I also had a parking sensor code. They charged me twice for diagnostics after the mechanic told me they could check those with one hook up. They said there was prior damage to the front and it would be $1000 to repair. The truck is still under warranty. I understand not fixing other issues but double charging for diagnostic. When I got home I found a loose plug that was it. A total scam.

Went above and beyond to find the vehicle I wanted and get it to the dealership.

Alton is a super manager and has superb customer service skills. Always a pleasure to do business with.