We were very pleased with the kindness and efficiency of all Laria employees. We always recommend Laria Chevrolet & Buick to all of our friends and relatives. Sincerely, Dan & Ann Stroia

Greeted promptly with smiling faces when I entered the service department. Check in was super fast and oil change and tire rotation took 54 minutes. Staff are always friendly and professional at the same time.

I had a frustrating experience with Laria Chevrolet Buick and wouldn't recommend them—or GM as a manufacturer—to anyone. My vehicle's 12V battery died after GM delayed warranty approval for a month by preventing my preferred dealer from performing the work. Chuck from Laria called me daily to get authorization for a $680 replacement battery, which I understood given the circumstances. When I finally got back in touch after some personal issues, he was apologetic about the frequent calls, explaining that they prioritize keeping customers updated. However, once he realized I wouldn't pay their inflated price (I bought and installed a replacement myself for $188 in 15 minutes), communication stopped. I didn't hear anything for over a week and had to stop by in person to check on my car. I was initially told a rental vehicle would be provided once the repair was confirmed under warranty. The next call I received, about a week later, was to say my car was ready with no charges, as it was covered by the manufacturer. When I went to pick it up and return the loaner (which my preferred dealer kindly let me keep after GM's delays), a different service advisor directed me to the cashier, who informed me I owed over $200 for diagnostic time. Apparently, their technician spent "a good amount of time" figuring out that an 8-year-old battery needed replacement after sitting idle for a month—that explains the check engine light and reduced propulsion power message both being on when I got in the car. I reminded them I'd been told there were no charges when notified the car was ready, and I hadn't authorized any fees. After being ignored at the counter for about 10 minutes, I left without paying. The vehicle wasn't repaired correctly the first time, communication was nonexistent after the initial push for payment authorization, and GM's bureaucracy only added to the hassle for both my preferred dealer and customers like me. Steer clear.

I have been pleased with Laria, but I'm disappointed in my last visit. The visit was to rotate tires and check over my 2023 Bolt euv. I was told that I didn't need a tire rotation but was still charged $47. I'm not saying that I should not have been charged anything, but $47 seemed high.

This was by far the best experience I have ever had at a dealership. From the first phone call with Adam to picking up my vehicle I couldn't have asked to be treated any better. Everyone was so friendly and willing to work with my crazy work schedule to help me out. There were no games. What I heard on the radio about the special price was the truth unlike any other dealership I went to. I have been telling everyone about this. I will never go anywhere else.

Laria was very fair and easy to work with. They had great customer service from sales to finance to management. They were proactive to take great care of me.