Repair looked excellent. However, they did not call me as early as they could have to schedule the appointment, and when they did get me in, I had to wait 5 full days for the repair to be completed. Excessive, considering the parts had been ordered a month earlier. But I'm grateful for the quality of their work.

I had the best experience! We walked in to take a look and left with the vehicle same day! Richard Ryan was professional and great to work with! I will be going back!

they always have been upfront about what the cost of the repair for our vehicles will be along with the timeline it takes for them to do the repair

Very helpful and kind. Helped me to find a vehicle at the right price with the specs I was looking for.

I recently purchased my 4th Ford F-150 from Matthews Auto, and my 2nd F-150 from Sales Consultant Mike Grant. Mike has been and continues to be fantastic to work with. He makes the buying process almost effortless. Mike's character and dedication makes the vehicle buying process a pleasure. Hats off to Mike and the team at Matthews Norwich!

Having to wait weeks to have repairs started now seems to be an indication of the quality of work that was worth waiting for. Staff kept us informed through the entire process. We are pleased with the result. Our SUV looks and drives like a great vehicle again. Well done Matthews!