I felt disappointed that the sales supervisor didn’t honor the additional trade-in discounts that were originally offered during my initial conversation with the representative. There was a lack of transparency that seemed intended to mislead me and influence my decision to make the purchase. I also can’t shake the feeling that I was taken advantage of through confusing and unclear information.

This is our 8th BMW lease—the 4th from this dealership. We were very pleased with Rudi’s attention to what we were looking for in teams of the vehicle and fitting our budget. He spent all the time we needed to get the right X3. We will work with Rudi when it’s time for our next lease. I’ve worked with Christopher Pitts in the service department since 2013 and he always takes great care of us. Both Rudi and Christopher make us feel like valued customers.

Rudi, Russell, Jennifer and staff were incredible to work with. I work in the auto industry myself and they are the pinnacle of what every sales staff should be, honest, fair, and extremely helpful.

Despite a previous unpleasant experience with the service department regarding a different vehicle, we hoped we’d have better luck with a purchase. Unfortunately, that was not the case. Initially the sales associate was very communicative and accommodating; however, after our purchase he offered no follow-up whatsoever. Additionally, less than two weeks after our purchase, we experienced a minor vehicle issue that was entirely due to dealership oversight and, again, our sales associate showed minimal concern or follow up. A different sales associate who was not involved with our purchase was integral in resolving our issue and to him we owe our thanks. I know there are certain things that “come with the territory” when purchasing a vehicle, but I expected better from this dealership and was disappointed for the second time. It will definitely be the last.

Very disappointed in the dealership. I’ve never had such a problem or disrespect displayed from a so called professional dealership. I would not recommend trying to purchase a vehicle from them if you’re from out of state and being in a military town I was surprised it would be so difficult to purchase.

They were pleasant but definitely greedy when it came to the new car negotiations. I was not told the truth about what line items I had to pay for. Would not buy here again.