I will keep this review brief and factual. I plan to provide weekly updates until this issue is resolved. My experience with Holman BMW has been extremely disappointing. The General Manager (Richard), Service Manager (Laudy), and Customer Service Representative (Cheryl) have not handled this matter competently or professionally. My BMW M440 has been in their service department for over two months. I was told the powertrain warning light was caused by a failing battery. After paying approximately $1,200 to replace it, the issue was not resolved. I was then informed that a different battery now needs replacement at a cost of $4,299. At this point, I have serious doubts that they have correctly diagnosed the problem. Additionally, members of their staff communicated with me through personal phone numbers and, when I questioned the repair, I was subjected to unprofessional and inappropriate messages—including being told that BMWs are expensive to own, so I should “get used to it.” When I escalated this behavior to upper management (Richard, Laudy, and Cheryl), they acknowledged the complaint but have taken no visible action. The car still sits on their lot, unfixed, and I am being pressured to approve another costly repair. This vehicle has fewer than 21,000 miles, and I have now been told it has gone through not one but two batteries in two months—totaling $5,198 in repairs. The 48-volt battery is warrantied for 8 years / 80,000 miles according to BMW, yet Holman claims the battery in my car is not covered. The lack of professionalism, accountability, and respect shown throughout this process is unacceptable. Customers should not have to endure unprofessional conduct or verbal abuse while paying for service. If this is the experience you are willing to accept, then this may be the dealership for you—otherwise, I strongly recommend looking elsewhere.

Worst experience ever will be getting the news and legal action after they had me give them money for something I already owned and still owned and could have avoided I will never do business with them ever again.

I generally avoid dealer visits unless it's for warranty items. Took my car there to get wheels swapped (summer to winter) and they proceeded to drop a tire on the side skirt rocker panel and gashed it. They covered it up with grease to conceal it and I didn't see it until I arrived home. Emailed them about the issue requesting the part be replaced and never heard back. Would advise to avoid this service center as I've heard they are some of the worst technicians. Service Advisors there have also been known to charge different prices for different customers. They charged me $100 more than a friend that had the same service performed days earlier. Come to find out after refusing an alignment, they didn't torque the wheels to spec and I had some vibration issues until I got that sorted. Avoid at all costs.

Great service, great dealership.We were in and out in record time, made out appointment same day.

Extremely disappointed with the level of customer service which has seemed to have drastically declined over the past 8 months or so. Had my car in for a detail last July and there were some issues which I pointed out to the service advisor. He said he would review the tapes and get back to me. STILL waiting! Called last week regarding a scratched rim. The operator took my number and said someone would call me. STILL waiting! I have ben a customer there for MANY years and have never been treated like this. My lease is up in a couple months. Highly doubt it will be another BMW!

Kathleen Jakacki was particularly helpful, along with the entire service department staff. I enjoyed an extraordinary level of service. Thank you!