Out of this world long wait times, not going back. The “suggested work” listed $600+ for tires mounting and balancing. My car doesn’t need any of that, it is brand new, no work done besides tire rotation.

I LOVE LOVED MY EXPERIENCE WITH ALL THAT PLAYED A PAST IN GETTING MY 2025 Elantra 👌🏾5💥💥💥💥💥👌🏾👋🏾👍🏾

They try to find the cause of issues that I had noticed on the car. They provided a loaner when they were informed that I had waited too long for a routine maintenance check. Since they would like to recreate the issues mentioned, they needed more time and so a loaner was offered after a 3 hour wait. Even though it meant I had to return the next day, at least they wanted to make sure all's well with the car. My suggestion was to make sure all EV owners should be assigned an EV tech when an appointment is made. This was the problem with mine because it was a tech who was not familiar with EV's and was trying to do the maintenance and clear up the issues.

Went in with issue with my driver window. Got diagnosed same day had to order part but they secured my window for me to go home. Came back two days later fixed and on my way. Loved working with Cameron.

Great place to buy a car and great help Lou Andrew was the best and buy again!!!

Extremely disappointing experience with the service department at Johnson Hyundai of Apex. We started the process of what seemed like simple covered warranty work in January 2025. Our car was purchased directly from this dealership and has bumper to bumper coverage. After a frustrating 8 months, we still had no resolution and not a fixed car. Each time we’ve called the service department after dropping off our vehicle, we were assured that things were taken care of—only to receive a call the next day from someone confused as to why our car was even there. This has happened multiple times and shows a serious lack of internal communication. We were eventually escalated to Kelly, the service manager, who admitted it was a “miscommunication” but never once apologized or took accountability. After that conversation, Kelly completely stopped responding to our emails or phone calls. Jeremy was equally unresponsive throughout this entire process. The manager even quoted “I always tell my people that communication is the most important thing.” This wasn’t even a complicated issue—it was warranty work we were fully covered for. At one point, we drove the requested 1,000 miles between tests, and the dealership was so unresponsive to see the car again we missed the window and had to repeat the drive time. To make matters worse, my wife was pregnant at the time, and we needed a safe, reliable vehicle. Our son was then born prematurely and we still didn’t have a fixed engine when we made them aware in the beginning that this was a time sensitive issue. Instead of helping resolve the situation quickly and professionally, this dealership has only caused stress and frustration. We strongly advise others to think twice before trusting Johnson Hyundai of Apex with their service needs. We will not be making another purchase here, and are taking our Hyundai business elsewhere.