I am writing to formally express my concern regarding the unresolved rental reimbursement related to my vehicle service at Classic Lincoln. On December 30, 2025, I brought my vehicle to Classic Lincoln for two open recall repairs and an additional maintenance issue. Under my new vehicle’s bumper-to-bumper warranty, I am entitled to a loaner vehicle while my car is being serviced. At the time of drop-off, my service advisor informed me that the repairs would take no more than one week. I was also advised that no loaner vehicles were available, but that I could obtain a rental vehicle and would be reimbursed for the cost. Relying on this assurance, I secured a rental vehicle. However, the dealership retained my car for 24 days—significantly longer than the timeframe initially communicated. During this period, I received little to no proactive communication regarding the status of my vehicle. I had to make multiple phone calls and in-person visits simply to obtain updates. The service manager at the time, Kara, personally assured me that I would be reimbursed for the rental expenses and instructed me not to worry. I provided my rental receipt directly to her on January 23, 2026. As of today, March 4, 2026, I have not received reimbursement for the nearly $800 expense. I have since contacted Lincoln Headquarters and have worked with Taliah and Wes, but unfortunately have not received consistent follow-through or clear communication regarding the status of my reimbursement. Today, I connected with a new Customer Relations Manager, Rachel, who reached out to the dealership on my behalf. I was extremely concerned to learn that the new Service Manager, Danny, stated he was unaware of the rental arrangement altogether. It is both frustrating and unacceptable that more than two months later, I am still awaiting reimbursement for an expense that was clearly authorized and incurred due to the dealership’s lack of available loaner vehicles and extended repair timeline. Given today’s financial climate, an $800 delay is not insignificant. I am respectfully requesting immediate resolution of this matter, including confirmation of when I will receive full reimbursement. I would also appreciate a written explanation of the delay and the steps being taken to prevent similar issues in the future. I look forward to your prompt response and resolution.

I had a wonderful experience at Classic Lincoln. Rico was great and very profressional, helpful and friendly. Terrell was also very profressional and helpful. I would highly recommend this dealership

On October 20th, I took my Ford F-150 Platinum truck for two factory recall repairs. Upon arrival, the Service Department Specialists (Christian and Oscar) provided exceptional customer service. A special shoutout to Christian for being extremely helpful and polite in ensuring that my vehicle was serviced in a timely manner. While it took a week to get the recall repairs completed, I am very satisfied with the work completed. Therefore, I would highly recommend Service Department of Classic Ford Lincoln of Columbia to others.

Purchased car from this dealership initially extremely nice fixed a few things that we noticed on the car because it was used. Get to the finance person sweet as they could be until we said we did not want the extended warranty total atmosphere changed attitude was just unnecessary. Then completely messed up a transfer of a tag from another vehicle to the new vehicle called texted did everything. Now I've got to go to the DMV myself and straighten it all out and pay another fee to the DMV to have the tag corrected that I paid to the dealership initially. So if you're just purchasing the car they're just as good as they can be but soon as you sign those papers they don't know your name.

I bought a Ford Lightening Electric truck for Classic and i was hoping to get the Tax credit for the vehicle. I even financed it through Ford. After calling for several weeks, I had to call corporate for them to tell me this dealer does not participate in the tax credit. Now i am out 7500 because they did not revel this to me until a year later. Very poor customer service. My family has always bought Ford. Unfortunately we will no longer be recommending Ford due to this dealership.

Everyone was ready for us at our appointment time. Classic Ford team was great to work with. Thomas is a great and knowledgeable salesman. Not only knows the Ford product line up but knows other brands products in the used line. Ask for Thomas when looking to purchase a new or used vehicle!