Wonderful staff and extremely helpful! I was not pressured and I strongly recommend Jim Falk Nissan of Maui!

lots of inventory to choose from. John and Rey were a pleasure to work with. great buying experience!

Jim Falk Nissan service is negligent and not service oriented. I waited for 2 and 1/2 hours for an oil change and 2 other small services. After that time, I was told nothing had been done. I was not given any communication of what was happening except “we are backed up”. I have had delays prior but not to this extent. I do not recommend using their services .

called to get service done to my truck the lady i talk to said that she would give Ryan the message waited all day not one phone call back...

Waited for the part needed for the recall for almost 3 mos now, never came in yet . Disastrous customer service. Can not tell me the reason why.

On the 11th day of June 2021 We purchased two cars from Jim Falk Motors of Maui Nissan. With the intention of using these cars on Turo. One of them had a recall problem and supposedly have already been fixed. In posting the car we kept getting a red flag. As it turns out this was due to the recall that has yet to be cleared. So, we contacted the sales rep Cici and explained the situation. She sent me a copy that proved that the service was correctly done. A week goes by and the red flag continues so again I reached out to Cici. This time I was to bring the car back to them at the service department so that they can certify that the recall was completed. So, I did just that on the 17th but nobody was there to do this. With the help of the service Mgr., we moved to get it done Friday the 18th. When I showed up, I was told that somebody was supposed to call me and let me know that I did not have to be there – for they have already done what was needed A good sign of communication On forward, the red flag via Turo continues. It’s the 29th of June and after talking to friends we were told that we have up to 14 days to return the car. This was new to us and we thought of doing just that if it’s possible. So, we called to let Cici know our plans and advised her that returning a car that was not moving for its purpose was the plan. Respectfully she said that she would consult her manager and get back to us. Shortly thereafter I received a call from Cici explaining that returning the car was not possible. I expected to hear that and so I submitted to her that our friends were very adamant that we had 14 days to return a car if not pleased with it. Then strongly a voice from the other end responded rudely explaining that we had signed the papers accepting the car as is and that what we are proposing is not possible giving me a lecture on what the rules and the laws are instead of hearing my concerns 1st and possibly help heal the problem. It’s been past 14 days, to begin with, and we were just very concerned that nothing is moving as we had intended it to do so. And if the serviceman correctly filed his report the day service was rendered, we would not have had to go through all this. The recall was completed on or before the 11th and I was still in your service department on the 18th this explains that somebody screwed up. And there really is no excuse for how the finance manager approached me about my problems. This would have been a different story if the manager was ready to help me with this problem than slam the door and telling me that this problem is now with me my lender. I could easily accept this coming from one with limited education. But from a manager? I question why?