3055 Kietzke Lane
Reno, NV 89502
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On August 10th i purchased a 08 dodge Cummins for $28950.00 that was supposed to be in excellent condition. While filing paperwork to purchase the vehicle Dave made me feel like he was doing me a huge favor and made me feel that i did not deserve the vehicle. i had to come back to the dealer multiple times because they could not get my paperwork right. They gave my financial company the wrong address and i never got a bill in the mail and almost missed my first payment. When i went to register the truck they did not give me the proper paperwork for that either and the dmv had to call them so i could register the truck. Three months later and 3 thousand miles my check engine light came on. No big deal took it in to find out the truck needs roughly $10,000 in major repairs. After talking with the trusted mechanic i called harry's to see what they had to say. Once again Dave was as rude as ever and told me the truck is my problem he got my money and didnt care what happened. I told them i was taking legal action and i was told they would talk to harry about what was going on. After waiting a week calling everyday to hear from harry i found out he looked at what was going on and didn't care enough to even give me a call back. I am currently going through the dmv and i have a lawyer. This has affected my work and i'm currently paying for a truck that is not worth fixing as well as a rental car. I would strongly suggest not supporting this business i have had and absolutely terrible experience there and would not recommend it to anyone.
When I was 19, I purchased a 1974 Firebird from Harry's lot. I made a couple of payments, and then returned with full balance to pay the vehicle completely off. I then returned in 2004, and put a grand down on a 1994 Firehawk, which I also in return returned the following week and paid off with $6700. Great cars, both of them. Now, I rewritten to Harry's lot to put down $500 with plans of paying off an almost 10 year old vehicle again with an additional $7000. And they tell me they don't have that kind of room to make a deal like that happen? Makes me wonder how Harry would feel about this repeat business track record? Each time I tried to tell the current general manager that I am a repeat customer, he simply talked over me, and ignored what I was trying to tell him. I will take the short trip over the hill to Sacramento and purchase the same vehicle at the price I was going to give to Harry's lot out of shear principal. I apologize, Harry.
Nick worked with us and sold great service that met our needs!! We will come back for our next car too :) Overall, Great dealership! i would come back.
Ever since I purchased a car (2004 Subaru Impreza 2.5RS) from this company I have been treated very unprofessionally, which includes downright rude and condescending and demeaning behavior. They called me names like Backyard Joe and some others not able to type. I called them to let them know of the problems with the brakes and the seat belts on the above mentioned car. Since they were safety issues I also mentioned the BBB to them and they acted like they didn't care. They say on their website this - At Harry's we are comitted to making your shopping experience a pleasent one. I want all to know it is TOTAL BS. It should read We know we screwed you and we don't care. AVOID THE DEALER AT ALL COSTS or it will be AT ALL COSTS to you.
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