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This dealership is always clean! The service department (Ms. Esmirna) and loaner department (Courtney) was very helpful in getting me the help I needed while my car was being repaired. I arrived while they were preparing for their holiday party and Ms. Esmirna was very professional and completed my ticket.
My experience with BMW of Alexandria has been great! Of the times I have been there all of them have been last minute emergency situations in relation to my vehicle. The dealer has always been accommodating and made every effort to get me the best price and also provide me with loaner cars. Esmirna Romero It’s always provided exemplary customer service, and facilitating my needs as well as my vehicles needs. Definitely would recommend this dealer over others in the DMV area.
BMW of Alexandria hit all the right customer service notes and my service representative Esmirna Paiz-Romero made it all possible. She greeted me with a smile and explained in detail what the recommended service entailed, and handled everything in a professional and efficient manner.
Great customer service (maxim). Good updates on my car during the repair. Came out freshly washed and the inside was clean.
Great services as always, thank you very much for the detailed service and the excellent communication.
Work on my vehicle was successfully completed at service appointment on Friday October 24. This was a follow up appointment for items not completed/discussed at my Friday October 3 service appointment.
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