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My wife and I purchased a 2023 Honda pilot touring and with the help from Thomas Diefendorf he had made the experience simple, easy, and an amazing experience. I would 100% recommend anyone buying a vehicle here
Thomas Diefendorf was very professional and worked his magic to find the exact Honda I wanted. I never felt any pressure and spent less time during the process than anywhere!
Shout out to Prathik! I came to Folsom Lake Honda last year. This young man went above and beyond to get me exactly what I needed. Highly professional and knowledgeable. To this day all I have to do is send him a text message and he responds right back. Prathik will answer all my questions even when he's not working!
Thomas Diefendorf was very helpful. He was patient through the process and not once did we feel repressured to buying when we were just looking around. We did end up buying a car thanks to Tom because at this point we had gain confidence and trust on him and at end of the day we walked out with the car oir daughter wanted at a reasonable price. Thank you Thomas for being such a great salesman.
I was looking specifically for a dealer certified Honda Passport and CarFax showed me that Folsom Lake Honda had several of these in stock. I drove to their facility and was greeted by Thomas Diefendorf. I drove three different Passports, one new 2025 with the Trailsport trim, one 2022 with Trailsport trim and one 2023 with Trailsport trim with the extra HPD package. I found that I liked the 2023 with the package. I was at first disappointed that since the cars were on a Black Friday sale they were listed with “No Haggle Pricing’ and I was unable to negotiate a lower price. I left the premises and later that night I was contacted by Thomas and was convinced to come back in the following day. Thomas brought in his manager, Tom Palombi and we worked out several concessions which included a great deal on a trailer hitch which I really wanted to add. Thomas Diefendorf and Tom Palombi worked with me to complete the sale to my utmost satisfaction. After the sale was completed and delivered, Thomas followed up by contacting me several times showing me that he was my advocate and even helped me to to resolve any issues or questions that I had on the vehicle. I highly recommend anyone coming to this dealer look him up. He is an awesome sales person.
I had battery issues in inclement weather on my way to Salinas to meet with a funeral home there to finalize arrangements for my loved one on December 6th. Stopping for gas at Costco, it took 15 minutes to restart my car from the pump. I directly drove to the dealership and was told there would be a 3-4 hour wait to be seen without an appointment, which would have caused me to miss the funeral home appointment. Rescheduling would have been difficult and my hotel lodging was non-fundable. Erynn Thurmond and Ku Lee were very kind and empathetic to my situation and replaced my battery in under an hour so I wouldn’t miss my appointment. I think these employees went above and beyond to help and support me during my sad time of loss. I am very thankful for their kindness and assistance.
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