DO NOT BUY FROM APPLE FORD LYNCHBURG. Bought a 22 Explorer ST used with 27k miles in July 25. Discovered cosmetic issues the day after it was brought home, after 3 months of back and forth between the dealer and wife, they declined to fix the 2 issues or even work towards common ground. Absolutely pitiful management and customer relations. I will never walk through that doorway again. Place is a joke.

I experienced disappointment on multiple levels with my recent experience at Apple Ford in Lynchburg. I purchased an electronic brake controller from Ford Motor Company and scheduled the installation for my 2021 Ford Ranger at the dealership. I dropped off my truck the night before the scheduled service. On the day of the service, I received a text from the technician instructing me to communicate through text for service updates. Despite reaching out to the technician three times, I received no updates and never got a call back. Eventually, I received a text informing me that the service would take longer than expected and that they would need to keep the truck overnight. The following day, I still didn't receive any communication from the dealership. After calling them, I was informed that the service would be completed by the end of the day. At 4:30 PM, I finally received a call saying the service was done and the truck was ready for pick up. However, when I spoke with the service manager, I was informed that the service was not actually completed because they discovered that the electronic brake controller kit had missing parts. This was a major disappointment, especially when they contacted Ford and were told that the item was discontinued, despite having been sold to me just two weeks prior. When I asked the service manager about getting a refund for the $359.00 I had paid, I was disappointed to be told that it wasn't their responsibility and that I should contact Ford. This lack of ownership over the situation only added to my frustration. The only positive, I was not charged for the non-service. Deplorable customer service for the tech, slightly better with the manager.

Great place to buy a vehicle. They have lots of pre-owned inventory to choose from and many certified units.

Don’t go!!! Took my truck there 3 times. For the same factory recall an it still isn’t fixed. The bring you in as many timers as they can do they can get the diagnostic fee every time you bring it in. Just a rip off.

Barry set me up to purchase a 2022 Maverick in Nov of 2021. I sold my Silverado to the dealership. Most everyone told me “they’ll mark it up $5,000” “because they can!”. Truck came in last June. Barry calls us and says Maverick is in. No mark up, I had already signed a contract in Nov. Best auto buy since moving to Va. Nice to do business with a company that did exactly what was on our contract. No price gauging. Just an honest deal.

WORTHLESS ABSOLUTELY POSITIVELY xxxxING WORTHLESS. THEY SAY THEY'LL DO SOMETHING BUT TURN RIGHT AROUND AND DO SOMETHING COMPLETELY DIFFERENT. I TOOK MY CAR IN TO GET WORKED ON. I GOT IT BACK ON FRIDAY AND THEN DRIVE IT TO A JOB INTERVIEW. I WAS GONNA TRY DRIVING IT HOME BUT IT STARTED OVERHEATING SO I PULLED IN TO A PARKING LOT. LONG STORY SHORT I ENDED UP GETTING IT TOWED BACK TO THE DEALERSHIP. YESTERDAY I CALLED TO ASK ABOUT AN UPDATE BUT WAS TOLD THEY'D CALL ME WITH AN UPDATE BUT WHEN I CALLED THIS AFTERNOON I WAS TOLD THE TECHNICIANS WERE AT LUNCH AND THE LADY COULDN'T (OR WOULDN'T) GIBE ME AN ESTIMATE ON WHEN MY CAR WOULD BE READY TO BE PICKED UP. NEVER AGAIN WILL I DEAL WITH APPLE FORD (OR ANY FORD DEALERSHIP AT ANY RATE) NOR WILL I EVER PURCHASE ANOTHER FORD VEHICLE.