224 N. Vermont Avenue
Los Angeles, CA 90004
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Service in July that was not done properly. Found out because car almost died last Saturday and was able to barely drive to Downey Hyundai. Downey Hyundai had car for four days when they called that car needed Coolant Flush. I authorized service and later that evening check my paperwork from work done by Sage Hyundai in July. I had a coolant flush! I called Downey Hyundai to not have service preformed because i had coolant flush done in July, but Downey Hyundai informed me that that was impossible because it was half full and dirty. I contacted Sage Hyundai and left message for the Service Director, Ara, who never called me back. I called again and left message, but not call back. I called four times today (Saturday) to speak to the service director and i just got transferred from person to person. Called again and left on hold for over 17 minutes. I called again with call transferred which rang for 45 times. If I would have been given at least a free oil change, I would have been happy, but all I got was being ignored by everyone that worked at Sage. I will NEVER go back to this dealer again. I have had other problems with them taking hours just for oil changes. I miss the old management which got you in and out.
I am and was very impressed by the staff's professionalism, knowledge and attention to detail. They were persistent in getting good understanding of what I was looking for and worked diligently to please me. They did so with a very personable touch that proved to be in direct contrast to my previous two experiences with much larger more well known dealerships. Brian, Jesse and Jose teamed up to ensure clarity of every aspect of the purchase and to make me feel like I was their ONLY customer!! I was especially impacted by their in-depth expertise on each of the vehicles either asked about and/or test drove. They were all GREAT listeners which I found rare during my car shopping experience. Even the phone contacts I spoke to were welcoming and accommodating!! I am grateful for the experience and would not hesitate to recommend Sage to other prospective buyers.
Sale person should be more knowledge of feature of new Genesis, so customers should be fully award of the car they are puchasing, ,update on all new features maintenance ,warranty, etc.
Sales department was generally was good to excellent. However, their Service Department cannot be rated satisfactory. The rep did not carefully check the warning light requiring me to return the very next day and fixed on third trip when the car was driven less than 10 days from the date of purchase.
I love my new car, the staff at sage dealership were professional and kind, made purchasing my car a pleasure, I would definitely recommend this dealership to anyone.
I was totally impressed with the whole buying experience. No one ever tried to persuade or push me into buying a car. They listened and made sure I saw everything that would be a good fit. By the end, I really felt like they treated me like my own son's would have. They demonstrated that they were there to make sure people were happy with not only the car they chose, but the whole buying experience and not just to make a sale. Very Impressive!
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