I am very disappointed with my experience at this dealership. Two years ago, I brought my vehicle in while it was still under warranty and was charged for repairs that I believed should have been covered. Because of that experience, I left a negative review. Today, I came to the dealership for my scheduled recall service appointment. While I was sitting there waiting, the dealership responded to my review, stating that they had reviewed my complaint and were willing to assist me. However, shortly afterward, the manager called me into his office and told me to leave the dealership. I found this very confusing and unprofessional. The dealership publicly stated that they wanted to help me, but then asked me to leave while I was there for my scheduled recall appointment. Because of this incident, I have filed complaints with Ford Corporate, Koons Corporate, and the Maryland Consumer Protection Division. Based on my experience, I cannot recommend this dealership.

I had an exceptional experience with Koons Silver Spring Ford, all handled remotely—and it couldn’t have gone more smoothly. Johnathan Rafiq and Marc L. Bortnick were incredible from start to finish. They took the time to truly listen to what I was looking for, understood my needs, and made it happen—without me ever having to step foot in the dealership. They even brought the car directly to me for a test drive, which was a game-changer in terms of convenience and customer service. Johnathan was professional, responsive, and patient throughout the process, and Marc made sure everything came together seamlessly. It’s rare to find a dealership team this attentive, efficient, and committed to making the experience easy and stress-free. I’ll absolutely continue to work with them for future purchases and highly recommend Koons Silver Spring Ford to anyone looking for outstanding service.

Purchased a new 2024 Bronco from this dealership. There were several "extra" charges on my paperwork including "EV Surcharge" for $250. I did not purchase an EV nor did I trade in an EV. When I complained, I was told by the finance manager "Manuel". He told me that this is "common practice" in their dealership to charge this fee. We got the fee reimbursed plus any future interest that we would be paying for it in our loan. It just makes me wonder how many people have not noticed this scam. I have contacted the FTC and found out the they already have an active investigation going on about this scam. DO NOT PURCHASE A VEHICLE FROM KOONS FORD SILVER SPRING!!!!!

Be aware that this dealership charges fees that make no sense. Was charged $250 for EV. I did not buy an electric car. I caught their mistake when I was called to pick up my tags which I already had (I transferred my tags). When I met with the finance manager, he stated that this is their typical practice as “they have dealerships in other states.” What does that have to do with the $250 EV charge? How many are being ripped off and don’t check their paperwork? Left with a check but still makes me concerned.

I would just like to thank Mitch and Cowboy for the courteous, kind, and expeditious way that they handled my purchase. I am very pleased because I got the type of vehicle that I wanted at a reasonable price, mileage and monthly payment. I would purchase from them again and would recommend them to friends and family. I give them both (5) STARS.

Service provider was very helpful and timing was sufficient and explaining what being done was good