ALWAYS DO YOUR HOMEWORK / RESEARCH BEFORE BUYING! Well I WAS interested in this particular car at CarMax Louisville because of the age and low miles (2019 w/ just under 5k). BUT I always do my homework. They listed it at $42,###, though dropped it by $1000 to $41,###. Kelley Blue Book (kbb.com) value tops it at $33,074 when I entered the VIN and I entered it with 4000 miles and even Excellent condition (most likely only Very Good condition). I called and presented my research, but they said they do not negotiate on price, and they feel this vehicle is competitively-priced. *Like I’m going to go hand them an extra $8000 just because they say so* Absolutely NOT! I will say that it’s nice to go shop in-person there and not be hassled by sales people. And you can test drive as many cars as you like. But before signing any contract, do your research on the vehicle and pricing.

Doren was very professional and knowledgeable about the vehicles I test drove. (Armada & Pathfinder) Did not purchase because they didn't have exactly what I was looking for. No sales pressure at all. Explained everything about how the CarMax process works. Was offered a very fair price for trade-in (10% higher than local dealership of same brand as my trade-in).

used to be good --now overpriced with high pressure sales staff and poor trade in values-- got better deals in new cars at any other dealer over carmax used cars-- poor service