5141 Clark Road
Sarasota, FL 34231
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I ordered a Range Rover sport. After waiting three months the car finally arrived. Although I was being charge for the option of a panoramic roof, the car arrived with a fixed roof. Initially the dealership blamed me. They checked her records and realized I was right. I was able to my deposit back but that was all. Andy Wise the manager did not even have the courtesy to talk to me. Totally unprofessional deceitful and lying. Avoid this dealership like the plague
This is the third and last bad experience with this dealership. I will drive to Clearwater in the future rather than use this dealership which is just a few minutes from my home. First an oil change that cost almost $300. Secondly, a major repair under warranty that I had to wait 6 weeks for "approval" to have completed. I recently heard from another LR dealership that when you need "approval" for warranty items to be repaired this indicates that the dealership has been flagged for questionable warranty handling. Thirdly, I bought a battery from this dealership 9 months ago and it went bad so I could not start my car. I had AAA jump it for me and I drove directly to the dealership. Despite the fact that the warranty was still in effect, it cost me $117 for labor even though the battery had a bad cell. Then without my permission removed my tires, inspected my brakes and of course recommended an expensive repair. My previous dealership was fabulous but this one in Sarasota is poorly run, always trolling for something to repair at the owners expense and charges fees that are way out of line. The service people are less than service oriented and not very friendly. Go elsewhere. Drive a greater distance for good service not a short distance for this poor service.
Pete Sweetser is a true professional. I traveled from Palm Beach because he is a stand up guy. When I arrived the vehicle was ready, fueled and he worked hard to make the deal I wanted. He's also very well versed on the product. Great team, the finance manager with a similar name, Peter was also a class act. Just a great place to do business.........just nice people.
I visited Southpoint landrover to get some parts for my early model rover. While there I was sold on an unnecessary service. When the parts came, they didn't call me to tell me, and when I showed up I was told "oh yea, we said they'd be here in a week." Upon pick up the part they'd installed was faulty and when I returned, the bad attitude from Kevin Gray began. He refused to admit fault and began blaming the part (which theyd ordered from their warehouse) and so on and so fourth. I took my car 1.5 hours north to Dimmit Landrover in Clearwater and they eagerly took my car in for the day, set me up with a loaner, and gave me a full report on what they installed and what they put on paper which was 2 different parts at no cost to me. The service manager's Jon and Jeff helped me with my ignorance, to settle this issue and showed me what to look for when I returned to southpoint. When I returned this morning to get the correct part installed, I was greeted with hostility and a sour attitude from Kevin Gray. When I asked for a loaner because I needed to get to work, he called a rental car company and told them I was paying for it. I spoke with the technician who worked on my vehicle (William) who was knowledgeable, seemed eager to get me back on the road and was willing to explain how this happened. Its truly a shame that I have to go all the way to Clearwater for great service when my local dealer is 3 minutes from my home and work and I would heavily advise seeking service elsewhere, as a shop willing to create fraudulent service records should be seriously inspected and I would expect the owner (Don) to look into some new customer service representatives for his company.
Really great service! Even though I have an older Land Rover, these guys treated me great! The diagnosis was accurate and the recommended repairs fixed the problem!
This dealership does not honor the free warranty provided by land rover for the first oil change. They want to charge you $400.00. Avoid this dealership at all costs.
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