Today, my father and I dropped off his truck at this location for coil pack replacements. Upon arrival to collect the vehicle, we discovered a female employee rummaging through the dashboard while a male colleague took pictures. This incident raised concerns for my father, as accessing the dashboard was unnecessary for the scheduled repairs. We returned to discuss the matter with management and were informed that the employees were attempting to identify the owner of the truck since they had another similar styled truck. We find this explanation questionable, considering the uniqueness of state-issued license plates and Vehicle Identification Numbers (VIN). It is essential to be aware that employees at this location may inspect your vehicle without authorization and provide misleading explanations when confronted.

This has been the worst experience! Do not bring your vehicle here unless you want to be lied to. 7 weeks and my car is STILL sitting there. Poor communication as to the work (lack of work) being done to the car. Provided unrealistic timelines. First two weeks, then when you call to check on the vehicle, another two weeks, then next week, and another week. Communication is lacking. If you want to be treated like the unwanted family member at Thanksgiving, bring your vehicle here. Otherwise. STAY AWAY!

Great customer service, so appreciative of Mickie(Service Advisor), Jeff(Part Manager) and the Tech that repaired my son’s vehicle. I would highly recommend them. My son broke down while traveling through Harrisonburg on his why to college, over 600 miles from home. They got the truck in, fixed, and got him back on the road. They didn’t over charged and worked with me all over the phone. There are still great people in this world. Thank you so much, from some very grateful parents!

They were very helpful and they were honest and gave a me a great deal

Staff was extremely helpful and accommodating. This is the second vehicle I have purchased from Harrisonburg Ford and I’ve been very satisfied with both. I would higher recommend Harrisonburg Ford.

Very professional and highly trained salesman and staff. I would highly recommend them to anyone