Absolutely terrible experience. I spent about 43k at the north hills location on a 2019 golf r and even paid 1k extra for the tire and wheels insurance. Last maintenance i was told to call a number, and theyd come to my house to repair said wheels. When the time came to call about a cracked rim due to road conditions I had accidentally misplaced the number, and spent 2 days of being bounced around the dealership, leaving messages, etc to hearing nothing back. Today when i chased down the man who originally gave me the number finally. I was told the dealership had to make the claim and i personally couldn't. They sure took my money with a smile and open hand but when the time comes on rendering the service they will do absolutely anything to ghost you. I will never be going back there.

Truck was not ready to sell. Should not be up if it is not ready to sell, it’s misleading.

This is the worst place I have ever done business with. They sold me a junk car for my 17yr old daughter. Every time I would call no one would ever answer or return my calls. I drove an hour to purchase this vehicle because thought I was going to a reputable place, boy was I wrong. We have only had this car for 1yr and 4 months and it has already had a new engine put in it. It has been at the dealership more than at our home. I would not recommend anyone to buy here.

They were very helpful! They provided a very fair deal! I would recommend them very highly.

My old VW dealer (Day, in Monroeville) closed, so I tried Cochran South Hills. I went to cochranvw.com and did an online chat with "Chat Professional" Alysse. I asked her if the parts department had G12 A8FA4 coolant in stock, that I could buy for my Passat wagon. She said "Our manager will get back to you as soon as possible". I gave her a phone number and email address. Two days went by and I received no call or email, so I chatted with them again, got Alysse again, mentioning the lack of response, asked if it was possible for them to contact me within the next hour. She again said "as soon as possible". After waiting a couple hours with no message from Cochran, I contacted another dealer, Sendell. Sendell had it in stock, so I bought it there. Cochran South Hills just lost a potential new customer.

We are from the New York State area and were interested in purchasing a used vehicle that they reassured us they had on the lot. Over a series of phone calls, general manager Jessica Kupini referred us over to sales associate John, who explained to us that they were not in possession of the vehicle’s title and could not immediately schedule a time to sell the vehicle. We reassured him that we would be willing to wait, and over the next two phone calls he ended each by saying he would get back to me with more details about the vehicle, its status, the title, and issues with contacting the DMV. Suffice to say that the last time we heard from him, he said he would call back the next day, but did not. After checking the car finder website where we had first spotted the listing for the vehicle, we were surprised to find that they sold it without communicating this information to us. Three weeks of back and forth were wasted with this dealership who could have easily explained that they sold the car to a local buyer, even though we offered to put a down payment on the car and make the 6 hour trip to see and purchase it at their soonest convenience. This abhorrent level of communication is bad for business, and just demonstrates that they do not value the time and energy of their clients.