As a returning customer now on my 3rd car in a row from Harte Volkswagen I can safely say this is the network of dealerships we are all seeking and praying for. Bruce and Frank not only go above and beyond but they keep you laughing and comfortable from start to finish. I needed a manual 2025 GLI, and they worked around the clock for week straight and kept me in the loop the whole time. As an 10 year customer its more like family than business.

Dishonesty, lack of transparency, unprofessional, and zero integrity. These are the words that come to mind following my recent and sincerely appalling experience with Harte VW. In Jan. 2023, I was super excited when Frank Perrelli (the GSM) contacted me about an incoming Golf R (these models are very hard to come by) at/near MSRP. I was eager to put a deposit down, but he wouldn’t take one no matter how many times I asked (strange considering most dealers take one the second they have a VIN). What followed over the next month was Frank consistently dodging my texts & calls, or otherwise giving me vague responses - smoke & mirrors. I even stopped by the showroom to chat with him, checkbook in hand for a deposit, and he brushed me off saying he’d get me all the info/papers by email by end of day. Surprise - I received nothing that day or for the coming weeks, despite again following up with him several times. In the end, after weeks of radio silence sprinkled with lies, I called Frank out on this ridiculously unprofessional way of communicating and his lies. He finally admitted there were many other interested buyers (translation: he was fielding offers to set the final price) and the price was MSRP + $5k markup + ~$2k of unnecessary “add ons” - a far cry from his original text indicating MSRP. And with that, I happily took my business to a dealer 1,200 miles away that treated me with respect and got me my car for thousands less! It seems there’s a few other folks here who had similar experiences with Frank, so I’m sure I won’t be the last. I will be spreading the message far and wide - do not give your business to Harte VW - it’s worth your time and self-respect to go elsewhere.

I worked with John at Harte Volkswagen. My wife and I had been waiting for 4 months with a reservation for a 2023 VW ID.4 AWD xxxxxxin a color that didn't seem to be in production yet. We were open to other colors as we were hoping to take advantage of the full $7500 tax credit before the end of 2022 (because the MY23 ID.4s are made in Tennessee). We found that there was a Pure Grey 2023 AWD xxxxxxon the lot, we called up and got John, and he within an hour got us a quote and the Monroney sticker (but without any tactics to rush us at all). We showed up, he took us for a test drive and we fell in love! Deposit was down and two days later we were driving home our new ID.4. They honored MSRP and everyone at the dealership was amazing from start to finish. We highly recommend them!

Very impressed on how they helped me in the process of getting my Atlas when my car was stolen and needed an new car but had to wait for insurance to process. They could have sold my car for more $$ but they didn’t and kept their word while helping me complete the deal!!! One of the best dealers we have worked with!!! Highly recommend them!! As soon as I went to my car the Service Manager also came out to introduce himself and gave me his card in case I ever needed him!!!! Very impressed by he and Frank!! Paulie in finance too!!! The all were amazing!! Tk u!!!!

Candidly, this was the best car buying experience I’ve ever had. And I typically go through cars every 2-3 years. Bruce, Frank, Steve and the whole team were kind, helpful and created a great experience. Not a single person was pushy. They took the time to understand my needs. It really felt like I was buying from friends. Definitely not the typical “car dealer” vibe here. Glad to be a VW owner now.

George and his crew are great. Took care of everything I requested in a fast time. Highly recommend for any vw service needs. Thank you